3db SNR request
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- 3db SNR request
16-05-2016 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi. Ive been on a 3db profile for quite some time but following some issues last week (I suspect at the exchange, whole lot went off for a bit) I've bounced back to 6db.
Can you please put me back on to the 3dB profile and check my upload? I used to get 1.1mbps upload, lately its stuck at 0.8mbps. Thank you
Fixed! Go to the fix.
Re: 3db SNR request
17-05-2016 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi MyRomeo,
The connection looks to be stable enough despite the rise in SNR so I've submitted a reset back to 3db.
That should take effect over the next 24 hours.
18-05-2016 1:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sync up from 9300 to 10600 or so and speed test up from 7.8mbps to 9.0mbps.
Any idea why downstream maxes out at 800kbps? I used to get 1100kbps with sky.
Re: 3db SNR request
18-05-2016 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 3db SNR request
18-05-2016 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MyRomeo wrote:
Any idea why downstream maxes out at 800kbps? I used to get 1100kbps with sky.
Can you please post the router stats?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 3db SNR request
18-05-2016 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
townman,
ADSL Link Downstream Upstream
Connection Speed 10491 kbps 816 kbps
Line Attenuation 42.5 db 22.0 db
Noise Margin 2.9 db 5.7 db
Looks like its maxed out to me but doesn't explain why its dropped from 1.1 to 0.8.
Re: 3db SNR request
18-05-2016 11:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the figures. The US SNRM is about as low as it can be, so there's not a lot of room for it to go faster. The DS is quite hot for a 42dB line, though the SNRM is as keen as it can be.
I would suspect that the change in US is due to a change in interleaving.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 3db SNR request
19-05-2016 7:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I never thought of interleaving being the cause although I guess that is possible.
Is there anything at plusnet end to change the interleaving setting?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page