3db SNR request

[#1]

Is it possible to request that the target SNR be set to 3dB on my line? (username: trchapman1981)
Thanks,
Tim

[#2]

Hi Tim,
It looks as though your line is still in it's stabilisation period which is due to complete next Thursday. We can certainly reset the line to 3db then?

[#3]

Hi,
DLM did drop the target to 3dB for about a week until the router was rebooted, then it reset it back to 6dB.
Are you able to put through the request to get it manually changed to 3dB now?
Regards,
Tim

[#4]

Hi Tim,
That's been submitted for you, you should notice a change within the next couple of hours.

[#5]

Thanks for the quick response Chris.
Sadly it looks like the line can't quite cope with it set at 3dB, please could you change it back to 6dB?
Thanks,
Tim.

[#6]

Hi Tim,
Unfortunately once an SNR Reset has been submitted, the line trains for a 10 day period - this means that we aren't allowed to touch the lien as we need to allow DLM to do it's thing.
I've sent an e-mail to our suppliers to see if this can be changed manually.

[#7]

Hi Chris,
That's fine, I'm surprised that DLM hasn't automatically increased the target back to 6dB, the connection's been up and down like a yo-yo.
Regards,
Tim

[#8]

Hi Tim,
Likewise, I'm quite surprised too! Looks as though our suppliers have manually changed this for us on this occasion so hopefully that should help keep the connection stable.