38MB unlimited fttc?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 38MB unlimited fttc?
38MB unlimited fttc?
26-08-2013 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a decent ADSL connection until asked to get a small problem fixed, now my speeds have halved and experiencing some buffering on vid and terrible lag on games. I can't raise a fault to revert to how it was before because the new figures are 'within expected speeds'
So, I just want to get back to a fairly decent capability and have no need for 76MB but I cannot see the point in the small limit on the essentials fibre, I assume there must be something in between the two packages?
Also, is there any offers on taking up these packages for existing customers?
Re: 38MB unlimited fttc?
26-08-2013 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But I don't really see why your ADSL connection can't be fixed properly so you'd end up with the same speed as before - if you post your ADSL line stats and other information requested here we could comment on them. "Within expected speeds" doesn't mean much especially if that's from the BT speed tester - and it would have been difficult to get double your expected speed earlier.
Re: 38MB unlimited fttc?
26-08-2013 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In answer to the question posed, no there isn't another product. Given the price difference between the Essentials and Unlimited products I wouldn't have thought there'd be much demand for such a service.
Re: 38MB unlimited fttc?
26-08-2013 8:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was running nicely at >1100kbps on ADSL, but the connection would drop on answering some incoming calls. I was happy to live with the inconvenience for a while (don't use landline that often), but finally thought I'd call it in.
Plus fixed that quickly but my downstream margin fluctuated between 1-2db and minus figures, I wasn't dropping connections but occasionally unable to utilise the connection.
After getting the margin back up, my link speed had dropped to 5xxxkbps, I have since been able to up that by using G.dmt and PPoE and now sitting around 6xxxkbps.
Now, I realise this isn't bad but I was comfortable at above 10000 and now getting annoyed with the buffering etc that I would have probably never have noticed/had got used to if I'd never had the higher speed. I don't hold out much hope for returning to that hence considering fttc.
anyway current figures:
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 6720 kbps
Upstream Rate: 448 kbps
Downstream Margin: 15 db
Upstream Margin: 26 db
Downstream Line Attenuation: 38 db
Upstream Line Attenuation: 12 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 5 db
Re: 38MB unlimited fttc?
26-08-2013 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The speed is slower because the DS margin is high at 15. Of course an enormous margin of 15 will be more stable, but I would think very few people on these forums would put up with the corresponding speed reduction. What if anything did Plusnet actually do to "fix" the problem?
PPPoE / PPPoA has no impact on sync speed. Setting G.dmt is probably a poor workaround.
Re: 38MB unlimited fttc?
27-08-2013 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've taken a look at your line and have managed to get your profile at 8Mb/s which is a sync rate of 9152kbps. Let me know how you get on with that.
If you do choose Unlimited FTTC then you will receive your lines estimate which you can check here.
Re: 38MB unlimited fttc?
28-08-2013 12:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 38MB unlimited fttc?
28-08-2013 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 38MB unlimited fttc?
28-08-2013 8:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the 2432123db (actual value 2147483647db) is that the router isn't set to handle what becomes a negative Margin. As I understand it, if the signal level drops below the noise level then (in db terms) the margin is negative. Some routers get confused and report high.
I went through the testing during the previous troubleshooting - my other router presents it as -xdb.
I was informed "The reason for the very low SNR is the exchange's software is for some reason forcing this onto the line." and then a full SNR reset was run (training period etc) but with a setting changed to prevent the software dropping the SNR so low. I presume that this setting set the lower limit too high, hence the current issue?
At the moment it's been running at 6db each time I've checked during the day - it seems to be late at night it drops down to 0db and below (and previously had understandable issues because of this). As of now (2000hrs), it's steadily dropping the margin.
Re: 38MB unlimited fttc?
29-08-2013 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I was informed "The reason for the very low SNR is the exchange's software is for some reason forcing this onto the line." and then a full SNR reset was run (training period etc) but with a setting changed to prevent the software dropping the SNR so low. I presume that this setting set the lower limit too high, hence the current issue?
This is the case but as mentioned above we're not seeing the SNR go very low at all, there is something going on as it's been at 14dB for some time.
are you connected to your test socket?
Re: 38MB unlimited fttc?
29-08-2013 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last series of tests - test socket, two different routers, swapped filters and cable but still showing the same.
I see that's charting an average - It seems to be good during the day (when I'm mostly not using it!) but drops down overnight - usually around 0db at midnight. At the moment (20:25) showing 3db.
However, I'm currently not seeing the non-connectivity that I had previously when it dropped down so low but will keep an eye on it. And I'm not experiencing so much buffering since you upped the profile (admittedly only watched one vid) - and the original problem (dropped on answering incoming calls*) has long gone. So this low figure seems to be more of a worry than anything else (don't watch it, it won't bother you...)
You said "there is something going on as it's been at 14dB for some time". The drop corresponds with whatever you changed to get the profile up to 8Mbps.
*I know one or two people locally that have this issues (different ISPs) - what is it that's causing it? Just bad maintenance at the exchange and boxes, over subscription, or something else?
Re: 38MB unlimited fttc?
30-08-2013 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you can run through it let me know and I will add the additional comments that need adding.
Re: 38MB unlimited fttc?
30-08-2013 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I say, since you changed my profile I'm kinda happy. I no longer drop on calls (original problem), have buffering (introduced after first fix) and I think there's no disconnects even though I'm getting extra low downstream margins.
The question is - do I actually have a problem, and if so, what do I input in the faults checker? I'm worried by the low margin, as it was the cause of many disconnects previously but I can't report that I actually have disconnects at the moment !
Re: 38MB unlimited fttc?
30-08-2013 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 38MB unlimited fttc?
30-08-2013 5:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while
I'll post up the ticket number when it works
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page