36 hours with Plusnet, you’re making BT look good
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36 hours with Plusnet, you’re making BT look good
22-08-2018 8:59 AM
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Activated yesterday, no broadband all day. Returned from work and spent an hour doing factory reset as Chat function too busy and gave up calling after 15 minutes (which is 10 minutes more than acceptable)
this is morning the connection disconnects / reconnects every 15 minutes or so.
Been sitting on phone for 10 minutes so far, Chat function too busy so trying Community as final straw....
Re: 36 hours with Plusnet, you’re making BT look good
22-08-2018 11:42 AM
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Welcome to the forums, I'm sorry you've not had a good experience so far.
I've had a look at your account and it looks like you managed to speak to us over the telephone this morning. Unfortunately, when the service has been tested the telephone line has come back with faulty exchange equipment and this looks to be the cause of the frequent disconnects.
The agent you spoke to has already raised this to Openreach to be investigated and it's awaiting allocation to an external engineer to resolve the problem. Once that's resolved the broadband service should stabilise.
We'll keep an eye on the outcome for you and when we get information back from Openreach we'll update via the ticket on the account and this forum post.
Re: 36 hours with Plusnet, you’re making BT look good
25-08-2018 2:58 PM
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Hi Jolo
Now Saturday and still intermittent outages every hour. No communication back as yet.
FYI, closed all broadband device usage and ran Speedchecker on IOS tablet and we are getting 0.54MB download and 0.22MB up.
Re: 36 hours with Plusnet, you’re making BT look good
26-08-2018 2:15 PM
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