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£30.00 Cessation charge.

serenadon63
Dabbler
Posts: 11
Registered: 30-06-2015

£30.00 Cessation charge.

Hi, I was under the impression that the £30.00 cessation charge only applied if you left PlusNet without moving to another provider. I have just been informed on the phone that it only applies if I go with BT, who are too expensive for me. I assumed that if I went with another provider which used BT lines, I wouldn't be charged this fee, could someone please clarify this for me? I want to leave early but can't afford £62.25 which includes the cessation charge.
Thanks in advance.
Linda.
PS. Apologies to the poor bloke I just spoke to on the phone, my language was less than lady like.  Embarrassed
22 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: £30.00 Cessation charge.

The £30 cease fee is only applicable if the new provider doesn't use a recognised method of migration.
It sounds like you may have been quoted something that used to be advised before some things changed, where we were usually charged the cease fee when customers moved on to the MPF network.
Essentially, if the new provider migrates the services (Keeping the existing number) you shouldn't be charged.
However if they do a 'working line takeover' this would not be a recognised method of 'migration' as basically it would cease our line (Causing us to be charged, therefore we would pass the charge on to your) and re-provide the line with a new number as part of the same order.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
serenadon63
Dabbler
Posts: 11
Registered: 30-06-2015

Re: £30.00 Cessation charge.

OK, so I need my line to be migrated and I need to keep my existing number and I shouldn't be charged....I'm a little worried about the "shouldn't" part of that.  Wink
serenadon63
Dabbler
Posts: 11
Registered: 30-06-2015

Re: £30.00 Cessation charge.

Sorry, I forgot to say thank you for the reply.  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: £30.00 Cessation charge.

No problem.
Providing the new provide do use a recognised method of migration. You won't be charged.
If however your new provider is Virgin, I'm not sure there is a way around the line not being ceased as part of the migration as they use a completely different network.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
serenadon63
Dabbler
Posts: 11
Registered: 30-06-2015

Re: £30.00 Cessation charge.

What would you call a "recognised method of migration" ? I need to know I'm doing this right as I can't really afford any surprise charges at the moment.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: £30.00 Cessation charge.

The recognised method is where the gaining supplier does it be means of a migration not by a cease and resupply which they sometimes do when they shouldn't
Community Veteran
Posts: 5,152
Thanks: 474
Fixes: 19
Registered: 10-06-2010

Re: £30.00 Cessation charge.

If serenadon63 is in Market A/1 (outside of Plusnet's low cost areas), I thought there should be no cease fee there at all.
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: £30.00 Cessation charge.

It still depends on the new provider placing the order the correct way.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 5,152
Thanks: 474
Fixes: 19
Registered: 10-06-2010

Re: £30.00 Cessation charge.

It does? I thought the wholesale cost for ceasing a service, and not using the line for broadband any more, was zero, in Market A.
GillianM
Newbie
Posts: 1
Registered: 07-02-2016

Re: £30.00 Cessation charge.

Hi I am new to the forum and have been told that I have to pay a £30 cessation fee even though I am simply moving my broadband provider to BT. Surely, this can't be right? Or have I missed something? G
Community Veteran
Posts: 5,318
Thanks: 1,369
Fixes: 32
Registered: 16-10-2014

Re: £30.00 Cessation charge.

Post removed, due to it being incorrect drivel. Sorry.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: £30.00 Cessation charge.

The £30 cessation charge is completely unrelated to the state of the contract and only applies if you cancel the line or the transfer to another provider causes a cease and reprovide
Assuming BT handle the migration correctly you will not be liable for the charge
Edited as the previous post has been changed  Smiley
Edzo
Hooked
Posts: 9
Thanks: 1
Registered: 18-06-2014

Re: £30.00 Cessation charge.

Hi,

I am a technical BB specialist with a well known provider. I moved my service to plusnet almost two years ago due to my employer\provider could not allow me to take my number to new address. So, I am now ready to move back and I called this morning to have my service 'migrated' back to orginal employer\supplier. I was mentioned to the girl that it was importannt that it was a migration and also the number was to be kept. She proceeded to place order and I was told that I could not 'migrate\port my number due to an issue with my present supplier (Plusnnet). Now, forgive mme me if I am wrong, but I just checked Ofcom website and it clearly states that present CP must relaese the number. Can someone at Plusnet helo me out here please? I want a seamless transfer of servie and no hassle. Many thanks...

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: £30.00 Cessation charge.

would the transfer be to Virgin cable or an ISP who use the BT wires