3 problems in 1 for Plusnet!
Hi all
I tried tackling one PN problem and seem to have ended up with three!
Grateful for your thoughts on all of this:
Problem (1): I noticed that download & upload speeds have been dire for some time now 2.75 mbps and 0.265 mbps respectively.. Well below the advertised max of 8mbps.
NB I have a direct cable link phone socket-router-PC so no wireless issues.
Problem (2): So, I downloaded PlusNet Assist but it claims I have an incompatible browser so it refuses to work for me. NB I only have Firefox which IS a compatible browser.
Problem (3): I tried emailing PN's technical people because I hate hanging on the phone interminably but apparently this is no longer possible?
This is all very frustrating. Is this the start of an ever-decreasing circles scenario?
I tried tackling one PN problem and seem to have ended up with three!
Grateful for your thoughts on all of this:Problem (1): I noticed that download & upload speeds have been dire for some time now 2.75 mbps and 0.265 mbps respectively.. Well below the advertised max of 8mbps.
NB I have a direct cable link phone socket-router-PC so no wireless issues.Problem (2): So, I downloaded PlusNet Assist but it claims I have an incompatible browser so it refuses to work for me. NB I only have Firefox which IS a compatible browser.
Problem (3): I tried emailing PN's technical people because I hate hanging on the phone interminably but apparently this is no longer possible?
This is all very frustrating. Is this the start of an ever-decreasing circles scenario?
Phew - glad Jim's post actually appeared before I started typing my reply because I was going to say almost exactly the same! Just to add a few comments.
I've been with Plusnet since Nov 2001 and never in all that time have you been able to contact them by email.
There is absolutely nothing that Plusnet Assist does that can't be done directly given the correct guidance (which we can give). There are some occasions when PN Assist cocks up non-standard configurations which the user has set up for particular reasons. Most experienced PN users wouldn't touch PN Assist with a barge pole.
I've been with Plusnet since Nov 2001 and never in all that time have you been able to contact them by email.
There is absolutely nothing that Plusnet Assist does that can't be done directly given the correct guidance (which we can give). There are some occasions when PN Assist cocks up non-standard configurations which the user has set up for particular reasons. Most experienced PN users wouldn't touch PN Assist with a barge pole.
Hello again, Old Jim & Jelv
It's becoming a fact of life that I end up here after getting absolutely nowhere with the official PN website.
Your/Jelv's responses re Plusnet Assist made me chuckle ;D: the first bit of advice that I found on PN's website for speed problems is that you should download Plusnet Assist so that it can identify any issues with your PC!! So thanks guys - at least I can get rid of that useless waste of space on my hard drive.
You're right of course to refer to the term "ticketing system" rather than "emails". PN has always replied to my ticketed queries via email which possibly accounts for my hasty misuse of the term. Duly noted.
Thanks for the link re fault issues; I'll try that first although somehow I think I'll end up back here
It's becoming a fact of life that I end up here after getting absolutely nowhere with the official PN website.
Your/Jelv's responses re Plusnet Assist made me chuckle ;D: the first bit of advice that I found on PN's website for speed problems is that you should download Plusnet Assist so that it can identify any issues with your PC!! So thanks guys - at least I can get rid of that useless waste of space on my hard drive.
You're right of course to refer to the term "ticketing system" rather than "emails". PN has always replied to my ticketed queries via email which possibly accounts for my hasty misuse of the term. Duly noted.
Thanks for the link re fault issues; I'll try that first although somehow I think I'll end up back here
@ Chris Pettit
Sorry for the delay in getting back to you but it seems I hadn't correctly set up the "notification of replies by email" option and so I had no idea you'd even contacted me.
Reason for the router being switched off was nowt to do with me. There have been mains electrical supply problems since early July in my neck of the woods, causing occasional power cuts to our house among others. The problem may well be sorted now so feel free to try again!
Sorry for the delay in getting back to you but it seems I hadn't correctly set up the "notification of replies by email" option and so I had no idea you'd even contacted me.
Reason for the router being switched off was nowt to do with me. There have been mains electrical supply problems since early July in my neck of the woods, causing occasional power cuts to our house among others. The problem may well be sorted now so feel free to try again!
Hi hollytree,
I've just placed an order to move your connection from ADSL1 to ADSL2+. As the length of your line is actually really quite short, you'll almost certainly benefit from an increase in speeds. That should complete overnight tonight for you, let us know how your speeds differ from then onwards.
This might help with Plusnet Assist: http://community.plus.net/forum/index.php/topic,123179.msg1071948.html#msg1071948 however, please note, that you will need to have Internet Explorer installed for this to work.
I've just placed an order to move your connection from ADSL1 to ADSL2+. As the length of your line is actually really quite short, you'll almost certainly benefit from an increase in speeds. That should complete overnight tonight for you, let us know how your speeds differ from then onwards.
Quote from: hollytree
Problem (2): So, I downloaded PlusNet Assist but it claims I have an incompatible browser so it refuses to work for me. NB I only have Firefox which IS a compatible browser.
This might help with Plusnet Assist: http://community.plus.net/forum/index.php/topic,123179.msg1071948.html#msg1071948 however, please note, that you will need to have Internet Explorer installed for this to work.
Hi Chris Pettit
Thanks for moving my connection to ADSL2. It seems to have done the trick Tested this afternoon and this evening, and DL speed has more than doubled : now around 6.73
UL speed 0.98, that's more than 3 times what it was.
Much appreciated!
Thanks for moving my connection to ADSL2. It seems to have done the trick
Tested this afternoon and this evening, and DL speed has more than doubled : now around 6.73UL speed 0.98, that's more than 3 times what it was.
Much appreciated!
Hi hollytree,
Glad to hear Chris has sorted that out for you! If you have any further queries don't hesitate to give us a shout!
Glad to hear Chris has sorted that out for you! If you have any further queries don't hesitate to give us a shout!