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3 days without Internet. Can I ask for compensation?

irsina
Dabbler
Posts: 10
Registered: 18-11-2009

3 days without Internet. Can I ask for compensation?

Today is my third full day without Internet Connection (4 if I count that my connection started dropping badly on Thursday). I have opened a support issue, but so far no communication from Plus.net. When I call the support number, after a wait up to 15 minutes, I get somebody just telling me that they are looking into it, and that this can take between 24h to 72h  Cry
Considering that I'm paying for a service that I'm not getting at the moment, is there any compensation I could claim? Thanks a lot.
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: 3 days without Internet. Can I ask for compensation?

Once you service is working again you can usually get a proportional rebate for the time it wasn't which for 4 days is only about 10% of your monthly broadband cost - big deal  Roll eyes
irsina
Dabbler
Posts: 10
Registered: 18-11-2009

Re: 3 days without Internet. Can I ask for compensation?

Thanks a lot Oldjim for the quick response. Is that proportional rebate something I have to ask or they will give it to me? I guess I will have to ask  Wink Where I should ask for it? Contact customer support maybe? Thanks.
jim:quote
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: 3 days without Internet. Can I ask for compensation?

I think you have to ask once the service is up and running again if you think it is worth the bother
irsina
Dabbler
Posts: 10
Registered: 18-11-2009

Re: 3 days without Internet. Can I ask for compensation?

Thanks a lot.
adie:quote
Plusnet Help Team
Plusnet Help Team
Posts: 13,415
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: 3 days without Internet. Can I ask for compensation?

@irsina
Having just checked your account I can see that a fault is still ongoing so it's best to address this with us when the fault has been resolved. That way we can credit you for a definite period of downtime.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team