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3 days without Internet. Can I ask for compensation?
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3 days without Internet. Can I ask for compensation?
25-06-2012 9:58 AM
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Today is my third full day without Internet Connection (4 if I count that my connection started dropping badly on Thursday). I have opened a support issue, but so far no communication from Plus.net. When I call the support number, after a wait up to 15 minutes, I get somebody just telling me that they are looking into it, and that this can take between 24h to 72h
Considering that I'm paying for a service that I'm not getting at the moment, is there any compensation I could claim? Thanks a lot.
Considering that I'm paying for a service that I'm not getting at the moment, is there any compensation I could claim? Thanks a lot.
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Re: 3 days without Internet. Can I ask for compensation?
25-06-2012 10:09 AM
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Once you service is working again you can usually get a proportional rebate for the time it wasn't which for 4 days is only about 10% of your monthly broadband cost - big deal
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Re: 3 days without Internet. Can I ask for compensation?
25-06-2012 10:17 AM
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Thanks a lot Oldjim for the quick response. Is that proportional rebate something I have to ask or they will give it to me? I guess I will have to ask Where I should ask for it? Contact customer support maybe? Thanks.
jim:quote
jim:quote
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Re: 3 days without Internet. Can I ask for compensation?
25-06-2012 10:20 AM
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I think you have to ask once the service is up and running again if you think it is worth the bother
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Re: 3 days without Internet. Can I ask for compensation?
25-06-2012 11:42 AM
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Thanks a lot.
adie:quote
adie:quote
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Re: 3 days without Internet. Can I ask for compensation?
26-06-2012 10:52 AM
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@irsina
Having just checked your account I can see that a fault is still ongoing so it's best to address this with us when the fault has been resolved. That way we can credit you for a definite period of downtime.
Adam
Having just checked your account I can see that a fault is still ongoing so it's best to address this with us when the fault has been resolved. That way we can credit you for a definite period of downtime.
Adam
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- Re: 3 days without Internet. Can I ask for compens...