cancel
Showing results for 
Search instead for 
Did you mean: 

3 Months tomorrow

MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

3 Months tomorrow

Well I have now been with Plusnet For 3 months come tomorrow and I must say that so far I can't fault them .
However after my initial period I was getting a BT  profile Of  I believe 6000 kbps untill I had a fault of which I must admit was my doing .
It was quickly sorted and after a period of stability Bt raised my profile back up , but only to 5000 kbps . My line has remained stable ever since with speeds normally at about 4400-4500kbps . I am unable to do a BT test at the moment as their line is busy,
but below are some My Broadband results .I must stress that I am NOT complaining
but I am supposed to be able to get upto 6.5mps in my area according to some website ( I cannot remember which).
I was wondering why BT had not put my profile back to 6000kbps

Date Download Speed Upload Speed 
Today 21:30 4452 kbps (557kB/s) 379 kbps (47.4kB/s) Share
Mar 10, 23:41 4699 kbps (587kB/s) 379 kbps (47.4kB/s) Share
Mar 10, 23:38 4707 kbps (588kB/s) 378 kbps (47.3kB/s) Share
Mar 5, 23:53 4741 kbps (593kB/s) 377 kbps (47.1kB/s) Share
41 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: 3 Months tomorrow

You probably looked at Kitz site www.kitz.co.uk
To comment on your profile the router stats (SNR margin etc.) would be useful.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 3 Months tomorrow

It is possible that when things messed up the default noise margin was increased from 6dB to 9dB or even 12dB.
This would give exactly the results you are seeing.
If you do a manual resynch and check the downstream noise margin immediately (or look in the router log as it may give that information) this should tell you.
If I am correct it should sort itself out in theory but in practice often doesn't so the only way is to raise a ticket asking for the default noise margin to be lowered.
You may need to be patient because BT seem to be reluctant to do it.
MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

Thanks for your quick replies . Excuse my ignorrence , but how do I get these router  stats ?Huh
P.s My speed has remained stable for about 2 months now
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: 3 Months tomorrow

You should find instructions for your router/modem here: http://www.kitz.co.uk/adsl/frogstats.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

Thanks , is below what I am supposed to be looking for?Huh

System Up Time 29:00:38:17 
ADSL Speed (DS/US) 6016/448 Kbps 
LAN IP Address 192.168.1.1 
Default Gateway 195.166.128.101 
Primary DNS Server 212.159.6.10 
Secondary DNS Server 212.159.6.9 
   
Firmware Version 3.03c 
Boot Loader Version 1.0.37-21.6.11 
ADSL Driver Version A2pB018c1.d16d 
Ethernet MAC Address 00:16:E3:4E:FD:0A
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: 3 Months tomorrow

We're also looking for noise margin.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: 3 Months tomorrow

No, what make/model is your router?
MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

It's a BT Voyager 210
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: 3 Months tomorrow

MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

Would this be it?Huh

Line Mode G.DMT  Line State Show Time 
Latency Type Interleave  Line Up Time 23:09:27:27 
Line Coding Trellis Off  Line Up Count 3 
 
Statistics Downstream Upstream 
Line Rate 6016 Kbps 448 Kbps 
Noise Margin 14.9 dB 22.0 dB 
Line Attenuation 39.0 dB 22.0 dB 
Output Power 19.8 dBm 11.9 dBm
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: 3 Months tomorrow

That's it!
14.9dB is quite high.
On the other hand attenuation at 39dB implies you're about 3Km from the exchange in which case you could maybe get a little more speed, but not much.
MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

Thanks !!
MightyMouse
Grafter
Posts: 226
Registered: 17-12-2007

Re: 3 Months tomorrow

14.9dB is extreme!
Is that good or bad ?Huh
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: 3 Months tomorrow

Sorry, edited post while you replied - go back and reread. 14.9dB is very good; anything over 6dB is good. But distance may be an issue.