£3/ Month Discount approved but not being applied to D/ Debits

[#1]

One of my referrals was approved the £3 discount in January but has not been applied to Direct Debits taken in January, February and March.
Ticket raised ID: 28032477
This needs to be refunded and the 12 month lock-in should end in January 2010. I see that "Meldrew" has reported this on TBB and has reported a very negative response to his CS Call.

[#2]

Hi Wheel_Nut
I've replied to the ticket.

[#3]

Wow! that was quick! Does the Stig never sleep?
I will see him on Monday when we Grumpy Old Men meet for lunch. I am sure he will be happy with the resolution. Many thanks,
R

[#4]

I had the same issues as you, the 3 pound discount, and 1.99 home phone offer was not being applied. Is this a symptom of an automated process going a  bit wrong??  Had to raise a ticket, and things are now sorted, but shouldnt have needed to.....

[#5]

Nope, you shouldn't have.
I suspect that they're dealt with in a bulk script in the majoirty, but some will be dealt with by a CSC agent.
Unfortunately sometimes errors are made, for which I can only apologise.

[#6]

Thanks James
I wasnt having a go, as it was sorted quickly, just wondered if there was an automated process going astray, that may have been overlooked...

[#7]

I have just had my discount processed.
Basic question is: Can I tell before I receive my DD notification if it has been correctly applied?
It doesn't appear in my account details yet.
Thanks

[#8]

Hiya,
I'm afraid that you can't actually see the scheduled discounts before they're actually processed in your invoice.

[#9]

As expected, no discount has been applied to my bill.
I have raised a ticket to get this corrected which will, hopefully, result in the correct action without further ado.
(Fortunately I'm wearing my rose tinted spectacles today).

[#10]

Hi there,
I'm afraid that this offer isn't available to BBYW Option 1 customers.
However, Marketing tell me that they are looking at doing some special offer work for the Option 1 customers in the not too distant future, so please, watch this space.

[#11]

I applied for and was granted the discount for signing up for another year (see Ticket 27984289 26th February).
I have received a quick response and promise that discount will appear on future invoices together with an apology from CSC (very good!)
Not - so far - a reply to my question about what happens with my current invoice.
Nothing is simple...

[#12]

Hi,
On the grounds that you were promised something (which you weren't eligible for), I'll apply the discounts as you were promised.

[#13]

Quote from: Jameseh

Hi there, I'm afraid that this offer isn't available to BBYW Option 1 customers.

Welcome back James. Can you clarify please.... What offer isn't available to Option 1 Customers? ... R

[#14]

@mbeenham
The offer has actually already been setup on your account.  I can see a number of pending £3 discounts, which is as it should be.
@WN
The £3 offer isn't meant to be for Option 1 customers.  It was aimed at customers on various other product.  Whilst, I may have offered this is in the past and have now been duly slapped for doing so, BBYW1 customers were excluded from the offer.

[#15]

I'm surprised at that James. Three of my referrals on Option 1 were given the discount. I can't find the offer on the Portal but I can't possibly have missed that exclusion.
Strangely, the one on PayG was denied it and then left and went to O2!