288/1152 sync speed - Plusnet 1mb config?
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288/1152 sync speed - Plusnet 1mb config?
17-12-2016 10:14 AM
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Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 10:53 AM
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Although it's an old link, it may help you.
https://community.plus.net/t5/Broadband/Sync-always-288-1152-seems-strange-for-ADSL-Max/td-p/610477
Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 10:58 AM
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Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 11:07 AM - edited 17-12-2016 11:09 AM
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I'm working on the basis that it got fixed as there were no more posts from the complainant.
The link below is more or less the same problem but with BT so it seems that it's a case of an ISP putting users on the wrong service & it should be a simple matter of putting you onto ADSL Max.
I assume you aren't in a fibre area yet.
Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 11:17 AM
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Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 11:25 AM - edited 17-12-2016 11:32 AM
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Ooh, I feel your pain!!
In 2014 we moved from a Virgin cable 100 Mbps connection to around a 3 Mbps ADSL connection but we got an FTTC connection in May 2015 & we're now on a 50 Mbps connection.
HM Government should stop sending billions to Africa, Syria & God knows where else & spend it on fixing our infrastructures.
It seemed the longest year ever.
Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 12:02 PM
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Hello @Rolo0207
Massive apologies for the slow speed and for the advice given over the phone yesterday.
Looking into the account I can see the order was incorrectly provisioned on wholesale product of Home/Office 1000 which essentially capped at sync 1152.
I can see that one of my colleagues has picked up your fault ticket and is in the process of modifying the service to change the speed. This order will go through by Monday.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 5:48 PM
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Re: 288/1152 sync speed - Plusnet 1mb config?
17-12-2016 6:16 PM
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No problem.
I'd be surprised if the speed didn't increase come Monday, but feel free to let me know if you have any problems.
If this post resolved your issue, please click the 'This fixed my problem' button
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