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256 Kbps download speeds (after two and half years)

vinkhub
Newbie
Posts: 3
Registered: 11-05-2014

256 Kbps download speeds (after two and half years)

I have been with plus net for quite some time and mostly get speeds >8Mbps.
However, from around 9-10 days my dsl broadband has slowed down to 256Kbps. I tested with BT wholesale speed test and the IP profile has been reduced to .25 Mbps
The voice line is crystal clear - so not sure what's happening. I have tried 3 different modems (including the one I am using since beginning) and all 3 can only connect at 288/440 Kbps. However attainable download rate is shown 17K...
Attaching the detailed stats, if someone can help
4 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: 256 Kbps download speeds (after two and half years)

I would say that your line has been set to a BANDED PROFILE due to some severe issue with your broadband connection.
Run through the tests in the Plusnet Broadband Troubleshooter, and that will give the faults engineers the answers they need in order to investigate your problem.
Wink
vinkhub
Newbie
Posts: 3
Registered: 11-05-2014

Re: 256 Kbps download speeds (after two and half years)

Thanks for your reply - I used the troubleshooter on 7th May. All it did was raised a question in member centre...the status says we are currently looking into it and if it is a new fault can take 24 hrs to resolve. Question # 85318066.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: 256 Kbps download speeds (after two and half years)

Hi vinkhub,
I've just taken a look over your line and can see that it is indeed chronically banded. This graph may explain why the banding is on your line:
<img src="http://community.plus.net/visualradius/generated/image13998819904904.png"/>
Can you think of any reason as to why the connection dropped when it did?
I've reset your line which should bring your speeds back up to normal .If your connection starts to drop again, please take a look at this: http://community.plus.net/library/broadband/broadband-faults-guide-frequent-disconnection-fault-dcn/
Chris Pettitt
Cloud Environments Engineer
vinkhub
Newbie
Posts: 3
Registered: 11-05-2014

Re: 256 Kbps download speeds (after two and half years)

Thanks a lot mate. This seems to have done the trick.
It's hard to say why there are so many disconnections - but both times are seem to be when I was trying to troubleshoot with various modems.
Thanks again.