24 hours to answer a fault ticket?
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24 hours to answer a fault ticket?
17-01-2014 7:38 PM
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Please raise the fault.
Scott
Re: 24 hours to answer a fault ticket?
17-01-2014 7:47 PM
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Is your phone line down too? Any error messages when connecting in your router? Lights on the router?
Re: 24 hours to answer a fault ticket?
17-01-2014 7:53 PM
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Re: 24 hours to answer a fault ticket?
17-01-2014 8:22 PM
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Quote 24 hours to answer a fault ticket?
Unfortunately my instant reaction seeing this in the list of topics was "as quick as that?".
Plusnet support is far from being in a good place at the moment because the numbers of new users they are taking on far outstrips the ability of the support department to cope. See http://community.plus.net/forum/index.php/topic,122115.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 24 hours to answer a fault ticket?
17-01-2014 9:29 PM
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Is your phone line ok with no noise/static?
Re: 24 hours to answer a fault ticket?
18-01-2014 8:58 AM
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Or
Router PC / Laptop / other Mobile IAD ?
Have you tested the Router direct in the Master socket/ / new filter(s) / cables etc ?
What happens when you you dial 17070 option 2 ?
Re: 24 hours to answer a fault ticket?
18-01-2014 10:12 AM
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Guys thanks for the suggestions but not needed, by kit I mean router, microfilter, cables, into master socket faceplate removed etc etc etc, this isn't my first dance
It's very simple though all I have in my house ATM is a single router etc plugged into the master socket which has been tested at a PlusNet friends house and no fault found, therefore the only reason for no sync is outside of my control hence the request for this to be raised to BT.
Over the many years I've recommended PlusNet to hundreds of folks, looks like that ends today
Re: 24 hours to answer a fault ticket?
18-01-2014 10:25 AM
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In times of crisis I can understand tickets going to pot as it's all hands to the pumps on the phones, is this a case of constant crisis though as that's a real shame for the support team
Re: 24 hours to answer a fault ticket?
18-01-2014 10:27 AM
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Re: 24 hours to answer a fault ticket?
18-01-2014 10:30 AM
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It's a good job there's friendly folks on here, distinct lack of PN presence, very unlike the old days?
dick:quote
Re: 24 hours to answer a fault ticket?
18-01-2014 11:04 AM
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I post from home at a weekend, in my own time. Some of the Technical Support guys and girls do post when they can but at the moment, it's pretty much all hands on deck whilst we get the calls answered as quickly as possible.
I'm glad you've had someone pick this up for you anyhow, please do let me know if I can be of any assistance.
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