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21cn in london down last night

bluewhale
Rising Star
Posts: 885
Thanks: 15
Registered: 30-07-2007

21cn in london down last night

21cn in london was down last night, bt problem according to support
bit i can't find mention of it anywhere on the status pages...
7 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 21cn in london down last night

HI bluewhale,
We had a number or drops on 21CN last night and it was alerted to BT. After investigation they hadn't raised it and the lost connections seemed to have picked up.
Jojo Smiley
bluewhale
Rising Star
Posts: 885
Thanks: 15
Registered: 30-07-2007

Re: 21cn in london down last night

hmm..that isn't how the person in the call centre described it last night
and i didn't loose my connection i just lost internet connection
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 21cn in london down last night

Quote from: bluewhale
hmm..that isn't how the person in the call centre described it last night

I presume at 2am what you were informed was the most up to date information we had.
Quote
and i didn't loose my connection i just lost internet connection

According to our logs you lost connection at 00.38hrs and it didn't pick up again until 05.04hrs
Jojo Smiley
bluewhale
Rising Star
Posts: 885
Thanks: 15
Registered: 30-07-2007

Re: 21cn in london down last night

so are we saying that broadband was down all that time?
shouldn't this have appeared on the service page somewhere?
i cannot tell anymore being on FTTC whether i am connected or not as we have no access to the modem.
harry
Dabbler
Posts: 17
Registered: 17-09-2010

Re: 21cn in london down last night

Quote
lost connection at 00.38hrs

Same here, approximately. Certainly, some time between 0.30 and 1am.
http://usertools.plus.net/exchanges/mso.php?id=25890 is a report of a BT fault which was detected at 0.38 -- but the fault is for Birmingham and there are no London (020) exchanges listed on the "affected" list.
VileReynard
Seasoned Pro
Posts: 10,995
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: 21cn in london down last night

I was told it was 21CN nationwide.
Quote
15/09/2010 @ 16:37      Broadband Network Capacity (320534) - NEW
We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), Plan B (high demand operation) and Plan C (disaster situation) - http://www.plus.net/support/broadband/quality_broadband/load.shtml
Over recent days we've noticed some adverse performance and latency across our network during peak times along with an increase in customer usage patterns. Due to these reasons we're making the decision to set the network capacity to 'Amber' and move to 'Plan B' operation. This is in effect for customers on both our 20CN and 21CN networks.

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 21cn in london down last night

Hi A Fox is Evil,
It was 00.38 on the 15th so it wouldn't have been affected by that message.
Jojo Smiley