21cn in london down last night

[#1]

21cn in london was down last night, bt problem according to support
bit i can't find mention of it anywhere on the status pages...

[#2]

HI bluewhale,
We had a number or drops on 21CN last night and it was alerted to BT. After investigation they hadn't raised it and the lost connections seemed to have picked up.
Jojo

[#3]

hmm..that isn't how the person in the call centre described it last night
and i didn't loose my connection i just lost internet connection

[#4]

Quote from: bluewhale

hmm..that isn't how the person in the call centre described it last night

I presume at 2am what you were informed was the most up to date information we had.

Quote

and i didn't loose my connection i just lost internet connection

According to our logs you lost connection at 00.38hrs and it didn't pick up again until 05.04hrs
Jojo

[#5]

so are we saying that broadband was down all that time?
shouldn't this have appeared on the service page somewhere?
i cannot tell anymore being on FTTC whether i am connected or not as we have no access to the modem.

[#6]

Quote

lost connection at 00.38hrs

Same here, approximately. Certainly, some time between 0.30 and 1am.
http://usertools.plus.net/exchanges/mso.php?id=25890 is a report of a BT fault which was detected at 0.38 -- but the fault is for Birmingham and there are no London (020) exchanges listed on the "affected" list.

[#7]

I was told it was 21CN nationwide.

Quote

15/09/2010 @ 16:37      Broadband Network Capacity (320534) - NEW We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), Plan B (high demand operation) and Plan C (disaster situation) - http://www.plus.net/support/broadband/quality_broadband/load.shtml Over recent days we've noticed some adverse performance and latency across our network during peak times along with an increase in customer usage patterns. Due to these reasons we're making the decision to set the network capacity to 'Amber' and move to 'Plan B' operation. This is in effect for customers on both our 20CN and 21CN networks.

[#8]

Hi A Fox is Evil,
It was 00.38 on the 15th so it wouldn't have been affected by that message.
Jojo