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21cn in london down last night
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21cn in london down last night
16-09-2010 8:58 AM
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21cn in london was down last night, bt problem according to support
bit i can't find mention of it anywhere on the status pages...
bit i can't find mention of it anywhere on the status pages...
Message 1 of 8
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Re: 21cn in london down last night
16-09-2010 9:18 AM
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HI bluewhale,
We had a number or drops on 21CN last night and it was alerted to BT. After investigation they hadn't raised it and the lost connections seemed to have picked up.
Jojo
We had a number or drops on 21CN last night and it was alerted to BT. After investigation they hadn't raised it and the lost connections seemed to have picked up.
Jojo
Message 2 of 8
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Re: 21cn in london down last night
16-09-2010 3:55 PM
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hmm..that isn't how the person in the call centre described it last night
and i didn't loose my connection i just lost internet connection
and i didn't loose my connection i just lost internet connection
Message 3 of 8
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Re: 21cn in london down last night
16-09-2010 4:51 PM
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Quote from: bluewhale hmm..that isn't how the person in the call centre described it last night
I presume at 2am what you were informed was the most up to date information we had.
Quote and i didn't loose my connection i just lost internet connection
According to our logs you lost connection at 00.38hrs and it didn't pick up again until 05.04hrs
Jojo
Message 4 of 8
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Re: 21cn in london down last night
16-09-2010 6:20 PM
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so are we saying that broadband was down all that time?
shouldn't this have appeared on the service page somewhere?
i cannot tell anymore being on FTTC whether i am connected or not as we have no access to the modem.
shouldn't this have appeared on the service page somewhere?
i cannot tell anymore being on FTTC whether i am connected or not as we have no access to the modem.
Message 5 of 8
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Re: 21cn in london down last night
17-09-2010 1:00 AM
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Quote lost connection at 00.38hrs
Same here, approximately. Certainly, some time between 0.30 and 1am.
http://usertools.plus.net/exchanges/mso.php?id=25890 is a report of a BT fault which was detected at 0.38 -- but the fault is for Birmingham and there are no London (020) exchanges listed on the "affected" list.
Message 6 of 8
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Re: 21cn in london down last night
17-09-2010 1:32 AM
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I was told it was 21CN nationwide.
Quote 15/09/2010 @ 16:37 Broadband Network Capacity (320534) - NEW
We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), Plan B (high demand operation) and Plan C (disaster situation) - http://www.plus.net/support/broadband/quality_broadband/load.shtml
Over recent days we've noticed some adverse performance and latency across our network during peak times along with an increase in customer usage patterns. Due to these reasons we're making the decision to set the network capacity to 'Amber' and move to 'Plan B' operation. This is in effect for customers on both our 20CN and 21CN networks.
"In The Beginning Was The Word, And The Word Was Aardvark."
Message 7 of 8
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Re: 21cn in london down last night
17-09-2010 11:35 AM
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Hi A Fox is Evil,
It was 00.38 on the 15th so it wouldn't have been affected by that message.
Jojo
It was 00.38 on the 15th so it wouldn't have been affected by that message.
Jojo
Message 8 of 8
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- 21cn in london down last night