21CN

[#1]

Hi, I have noticed since going on 21CN my internet speed in the evening is really slow and web pages are taking a long time to load.
If I do a speed test in the day its pushing 5mb in the evening its 1-2mb, when I was on 20cn it was a constant 4-4.5mb.
Can something be done about this as my contract is up soon and I am considering other providers if it does not improve.
Thanks

Graham

[#2]

Other providers who will put you back on the "Up to 8 Meg" ADSLMax service that you had before your exchange was upgraded?  I think Plusnet can do that too, if that is what you want.
I found that when I moved from 20CN to 21CN that my SNR margin, which had been rock-steady on 20CN became much more sensitive to night-time conditions and now drops by 1 to 1.5dB when it got dark.  I have seen other locations where the drop-off is more extreme.  If your SNR margin gets too close to zero then you can arrive in a state where your effective speed is much lower than your sync rate because too many data packets get corrupted and have to be resent.   

[#3]

Once an exchange has had 21CN enabled BT set a date when 20CN will be turned off - you can find out if the date has been set and when it is by putting your phone number in to http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
Going back to 20CN isn't a long term solution!

[#4]

Quote from: jelv

Going back to 20CN isn't a long term solution!

Going to another provider isn't a long term solution either; it's not even a short term solution.  So I got the impression the OP just wanted a quick fix. 

[#5]

Hi Graham,
I can't see any issues on your line to be causing this, are all the speed tests over a wired connection. If so, I'd suggest raising a fault as we'd need to take a closer look at this - http://faults.plus.net