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21CN speed upgrade

dimcass
Dabbler
Posts: 19
Registered: ‎28-12-2012

21CN speed upgrade

I see that now my estimated line speed is 17Mb.I currently have the extra package at a little under 7Mb.Can i upgrade and would it cost anything?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: 21CN speed upgrade

That depends - there is no cost to change - but if you go to the non contract option it will increase your monthly costs
This gives a very good summary http://www.thinkbroadband.com/news/5630-plusnet-in-push-to-join-the-six-providers.html
Your line speed wouldn't change - has your exchange been upgraded to 21CN recently
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: 21CN speed upgrade

I'm presuming you are currently on 20CN ADSL1 and that your exchange has recently had 21CN ADSL2+ enabled. You don't have to change account type to be upgraded, Plusnet will do it automatically in a few weeks anyway, but hopefully one of the Plusnet reps will see your request on here and place a manual order which should complete in 5 working days.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dimcass
Dabbler
Posts: 19
Registered: ‎28-12-2012

Re: 21CN speed upgrade

you pressumed correctly.Let's hope they do. Cheesy
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: 21CN speed upgrade

Hi dimcass,
Welcome aboard the community forum Smiley
A order has been placed for your services to move to ADSL2+, your upstream will also be uncapped.
This will complete on the 4th January, during the first 10 days your line will be in a training period.
There's nothing you need to do from your side Cheesy
Chris
dimcass
Dabbler
Posts: 19
Registered: ‎28-12-2012

Re: 21CN speed upgrade

Cheesy
superb news!thanks!