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21CN Upgrade?

Destrike
Dabbler
Posts: 24
Registered: ‎19-11-2008

21CN Upgrade?

Hi, I've just noticed my exchange has been upgraded to 21CN capability.. just wondering what the process is of upgrading and could I stay on my current package (Plusnet Premium), or would I need to change?
Also, I've read elsewhere that the uncapped upload is of no extra charge?
Thanks!
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: 21CN Upgrade?

Hi Destrike,
Good news, your upgrade has already been requested and will go through by the 28/07/2012. Smiley
Everything on your account will stay the same(you'll still be on the Plusnet premium package) and there's nothing you need to do, when your upgrade completes your line will have an initial 10 day training period, just letting you know as your speeds may fluctuate during this period.
Chris

Destrike
Dabbler
Posts: 24
Registered: ‎19-11-2008

Re: 21CN Upgrade?

Thanks Chris, thats awesome news!
Would I get the increased upload, or is that something I sort after the connection is updated?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: 21CN Upgrade?

Some more good news, your upload is set at uncapped, so again nothing you will need to do. Your estimated download speed is 17MB/s, check your own results at <a href="http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput/">broadband checker</a> and this will show you your estimated line speed.