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21CN Request

pajor
Grafter
Posts: 25
Registered: 12-03-2012

21CN Request

Hi could i request to be moved over to adsl2+ 21cn. Router currently shows g.992.1 annex a
7 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: 21CN Request

Hi pajor,
I've placed an order to move you over to ADSL2+, it will complete as some-point tomorrow.
Let me know how you get on.
Community Veteran
Posts: 26,543
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: 21CN Request

If that's a 20CN to 21CN order it will take 5 days. Only if he was already on 21CN but set as ADSL1 will it happen in a day. (if you follow through this topic you'll see I was told one day but it turned out to be five)
pajor, when you run a BT diagnostic speed test does it run both download and upload, or download only?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: 21CN Request

It's currently on ADSL1 on 21CN, just placed the modify order to move over to ADSL2+ which will complete tomorrow.
Community Veteran
Posts: 26,543
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: 21CN Request

That's good - after what happened to me I wanted to check as the system let Adam place a next day order for something that would take 5.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pajor
Grafter
Posts: 25
Registered: 12-03-2012

Re: 21CN Request

Download margin a little high was between 6, 9 before with a downspeed of  5728. Kbps before switch.
Upload speed has almost doubled.
Modem Status
Connection Status Connected
Us Rate (Kbps) 828
Ds Rate (Kbps) 4535
US Margin 5
DS Margin 13
Trained Modulation ADSL_2plus
LOS Errors 0
DS Line Attenuation 43
US Line Attenuation 24
Peak Cell Rate 1952 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 53
CRC Tx Interleaved 39
Path Mode Interleaved
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: 21CN Request

Your line is currently in a 10 day training period and the downstream dB is set to 6. Have you anything else connected into your phone line?
It might be worth also trying an alternative micro-filter, anytime you need to disconnect; login to your router and click disconnect and then power down, then do the reverse to re-establish your connection.
Let me know how you go.
pajor
Grafter
Posts: 25
Registered: 12-03-2012

Re: 21CN Request

Nothing else connected to phone line. Openreach installed new pre filter master socket on tuesday