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21CN Enabled Exchange

mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

21CN Enabled Exchange

Hi All
Just noticed that my Exchange is showing as 21CN WBC status:Enabled on Sam Knows and also the BT checker says that i could get ADSL2+
Currently on ADSL Max
Question is how do i go about getting this upgraded ? Do Plusnet do it automatically ?
thanks in advance
mojo
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: 21CN Enabled Exchange

Quote
how do i go about getting this upgraded ?

I've just raised order 1-10204011340 for you which is due to complete and upgrade your line to 21CN on the 29th. Smiley
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: 21CN Enabled Exchange

Hi Adam
Many thanks for that just got an email to say it had failed automatically but a manual request has been made and should be done by the 19th Dec
Do i need to do anything when the change takes place ?
cheers
Mick
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: 21CN Enabled Exchange

Hi there,
No you shouldn't need to do anything on the 19th.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: 21CN Enabled Exchange

Is there anyway to tell If I have been moved yet ?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 21CN Enabled Exchange

Hi mojorisin,
I've just looked into your order and it says that it's not due for completion until the 30th. I can only presume there was some delay with the provisioning.
Jojo Smiley
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: 21CN Enabled Exchange

Ok thanks for checking  Smiley
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: 21CN Enabled Exchange

Hi
i have now been migrated to the 21CN had a couple of router drops and my profile speed has dropped to 1.25mb is it possible to give it a manual boost to get it back to normal please ?
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: 21CN Enabled Exchange

I've just updated the profile on your account so you should see some improvement now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: 21CN Enabled Exchange

Many thanks  Smiley