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20MB upgrade - profile catchup?

Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

20MB upgrade - profile catchup?

My connection was reset this morning around 6am as part of the WBC upgrade, so my router (585v7) shows 1,195 / 20,035 Up/Down.
As nothing seems much faster and speedtests show me getting my usual 6.5M down, I'm presuming it's just a case of waiting 'til my profile catches up in a couple of days time?
Will it help to reboot the router a couple of times over the next couple of days?
Or shall I simply be patient  Smiley
10 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: 20MB upgrade - profile catchup?

You could check what your Current Line speed (Login required) is set at.
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: 20MB upgrade - profile catchup?

yes it's my "old" speed as expected, that's why I'm asking whether I simply need to wait a bit for it to reset or whether I can do anything to speed the process along.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: 20MB upgrade - profile catchup?

If you run a BT speed test I'd anticipate it would be showing an IP Profile of about 17670. If your current line speed hasn't update to near that (it should be 17600 I think) by tomorrow morning raise a ticket/ring them up/post on here to request that it is updated.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: 20MB upgrade - profile catchup?

Ta.
It shows how long it is since I paid much attention to speeds and lines and whatnot that I've forgotten all this.
Yep BT test shows 17.68 and line speed on PN profile still shows 7150.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 20MB upgrade - profile catchup?

HI paulh,
I've just changed your profile our end to 17600 in line with your sync speed. This should take effect shortly.
Having just ran a line test I notice that your bRAS profile is not set by BT yet, so let me know how this goes.
Jojo Smiley
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: 20MB upgrade - profile catchup?

thanks for that Ms. P.
mybroadbandspeed and speedtester.bt.com now both show 5.5Mb which is less than I'd get pre-WBC but the FAQ does warn about unstable initial speeds; also the bt test completed but noted an error in retrieving all results.
So I'll keep a weather eye on things and report back tomorrow sometime.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 20MB upgrade - profile catchup?

Yes, that'd be great. Hopefully the profile will have applied by then Smiley
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: 20MB upgrade - profile catchup?

quick check this morning reveals all pretty much as it should be:
(screenshot of bt speedtest attached)
thanks to all who replied & Ms P for profile nudge
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 20MB upgrade - profile catchup?

Ah great, thanks for letting us know Smiley
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: 20MB upgrade - profile catchup?

I particularly like that apparently I have a better upload speed than the maximum achievable upload speed  Cheesy