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20CN: Profile not updating

Community Veteran
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Registered: ‎10-04-2007

20CN: Profile not updating

I've had a continuous connection for over 24 hours.
My IP Profile from the BT speed test is 6.5.
The portal shows my current line speed as 6.
I hope the changes made for 21CN as reported here haven't messed it up for 20CN!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
33 REPLIES
Community Gaffer
Community Gaffer
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Re: 20CN: Profile not updating

The last update we had was for a 6000 profile, this was on 06/05/2013 - the sync that generated this was on the 3rd May.
I'll give the profile a nudge this side to make sure we're not restricting you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: 20CN: Profile not updating

Something odd is going on here. I've checked back on my sync speeds over the last few days which have been either 7040 or 7008. I've just realised that both of those should give a profile of 6000.
So what is going on with the IP Profile on the BT speed test?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Re: 20CN: Profile not updating

My suspicion is that this has more to do with the Marconi DSLAM & possible DLM issues that you are seeing that you have reported in your "Sync drops when the phone rings" thread. If Chris has just upped your Current Line Speed to match the BT Speedtester that may give you some occasional packet loss as the bRAS ATM profile is likely to be 6144.
Perhaps Chris could check that for you as any further inconsistency would highlight other major problems at your exchange.
Have they fixed the Test-head yet?
You could try another BT speedtest after 1000 and recheck your Current Line Speed as Plusnet's scripts should have completed by then.
I believe that I may have on very rare occasion seen an incorrect high profile from the BT speedtester, but the last time was certainly some time ago. The BT speedtester certainly hasn't given me an incorrect profile recently in accordance with published DLM data for 20CN.
My sync speed which is normally just above the 6.5Mbps threshold (7392) has been either side of that of late because I've been playing with modem/routers and the BT speedtester has correctly reported the dropped profile (rather promptly) when I've had a 6.5Mbps profile and sync speed has gone below 7392! It has taken the usual annoying 4-5days to move from the 6 to 6.5Mbps profile.
However, I can't say the same for updates to the Current Line speed, whether this has been because of Delta reports or Plusnet scripts will need clarification. That said, in common with 21CN users according to the multitude of reports on this forum, Profile drops and corresponding Current Line Speed drops happen quickly - within (24) hours.
However increases don't happen or take days after the increase in BT IP profile.
The last long delay that I'd recently seen was no increase after 12 days, but whether that would have continued or not I don't know as I had a sync speed reduction thereafter. That said, 3 days ago DLM managed to up my profile after 4 days 40minutes uptime and the Current Line speed got updated within 3 or 4 hours! (could have just caught the 1705/1805 script run?).
I'll post back later when my current speed will have been up for 24hours.
Community Veteran
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Re: 20CN: Profile not updating

I'd also like clarification from Plusnet on http://community.plus.net/forum/index.php/topic,101517.msg987802.html#msg987802 in relation to20CN users.
Community Veteran
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Re: 20CN: Profile not updating

Me too!
Interestingly, in spite of overnight having had a reconfiguration of the service I'm using from BT, the IP Profile is still the crazy figure.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
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Re: 20CN: Profile not updating

Hi jelv,
Tried a consistency check last thing yesterday and tried another today, both failed so I'd suggest an SNR reset to be honest - let us know if you'd like to go for that and we'll get it placed.
Community Veteran
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Re: 20CN: Profile not updating

Ha! I was just about to post to ask for an SNR reset because of the change to my service. My target SNR is currently 9 and I'd like to see if following the change (which looks very promising) everything holds good with it at 6.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Re: 20CN: Profile not updating

Regarding the Current Line Speed updates  and Delta reports (reply #4), thanks for the PM Chris.
If it turns out that 20CN Delta reports are going to be implemented in the same way as you have reported for 21CN, then I'm afraid the complaining will start at a high level!
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Re: 20CN: Profile not updating

I doubt whether BT will EVER make any changes to 20CN, as it is obsolete and likely to be replaced within a year by whatever alternative DSL implementation is chosen locally by the BDUK initiative.  Hopefully the sooner the better !
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Re: 20CN: Profile not updating

The issuing of Delta reports on 20CN may well have changed in the past, we need to know what is happening now!
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Re: 20CN: Profile not updating

Still waiting an update from Plusnet as to whether Delta Reports on 20CN are going to happen in the same way as 21CN.
The question does remain though as to whether the scripts have been running over the last few days as updates have not occurred.
Community Gaffer
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Re: 20CN: Profile not updating

There's been no change on the BT side as far as I'm aware. On our side I don't think the script discriminates between 20CN and 21CN.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: 20CN: Profile not updating

Well if you could get that double checked please Chris, as the question I've added to the 21CN thread would make a huge difference for 20CN, because BT IP Profiles are in 0.5Mbps steps on 20CN.
But IF the Delta reports have come through with no change on 20CN, then have the scripts been run?
Community Veteran
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Re: 20CN: Profile not updating

Look as there has been no further movement in Current Line Speed updates or PN confirming Delta report status Roll eyes