2 weeks with PlusNet, router no longer powers up
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2 weeks with PlusNet, router no longer powers up
11-03-2013 3:18 PM
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Now 2 weeks on, the router no longer powers on and seems dead. And yes, I have tried restarting it, using another plug socket and power cable.
Can one of the plusnet team please sort this out as I require Internet urgently to finish a project by the end of this week.
Thanks,
Afi
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:32 PM
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Now, stupid question1: you haven't accidentally pressed the power button on the back of the router, have you
For info,
- is it ADSL or FTTC?
- Did you move from another provider, as your previous unit may be usable if reconfigured?
- Make and model of router or modem/router?
The more you provide (within reason ) the faster and more effective the help
Using a TP-Link Archer VR600 modem-router.
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:41 PM
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I have FTTC
I have an old netgear router from sky- which has been loaded with their firmware so settings cannot be changed (although I do know how to unlock the router to work will all ISPs and will do so if necessary, but it requires a lot of effort and time to do- especially when having to use mobile Internet to look up the instructions)
I think its the Technicolor 582n.
Thanks,
Afi
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:44 PM
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Is that possible
If so these may help
http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:48 PM
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They will probably need to know your operating system for best response.
!!! Oldjim got in first
Using a TP-Link Archer VR600 modem-router.
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:50 PM
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I'm really sorry for the inconvenience this must be causing you.
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 3:56 PM
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Thanks for all your help- customer service on these forums and via plusnet twitter is very speedy
Re: 2 weeks with PlusNet, router no longer powers up
11-03-2013 4:12 PM
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Quote from: afi123 Noop, tried the power switch nothing works
I have FTTC
I have an old netgear router from sky- which has been loaded with their firmware so settings cannot be changed (although I do know how to unlock the router to work will all ISPs and will do so if necessary, but it requires a lot of effort and time to do- especially when having to use mobile Internet to look up the instructions)
I think its the Technicolor 582n.
Thanks,
Afi
The router you may or may not have, instructions just incase you do.
DG834G V3 is a sky DG934G
put it into debug mode http://192.168.0.1/setup.cgi?todo=debug and flash with this
ftp://downloads.netgear.com/files/dg834v3_dg834gv3_4_01_37.zip from the normal upgrade process in the router
Re: 2 weeks with PlusNet, router no longer powers up
12-03-2013 6:11 PM
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The direct PPPoE solution was working daily well until the last few hours where it's refusing to connect "could not find a PPPoE server"
The openreach box looks normal with the DSL light on as normal so I'm not sure what's causing this?
Any info from your end?
Re: 2 weeks with PlusNet, router no longer powers up
13-03-2013 12:08 PM
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Having checked your connection logs it looks like the router might have been configured with the wrong password. I can see you've connected since and are still online.
Let me know if you're still having issues.
Adam
Re: 2 weeks with PlusNet, router no longer powers up
13-03-2013 12:49 PM
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Anyway, my replacement router arrived, but came with a returns bag. Does this mean I need to send my old router back?
Re: 2 weeks with PlusNet, router no longer powers up
13-03-2013 1:32 PM
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