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2 emails instead of 1.???

owlguard
Grafter
Posts: 265
Registered: 01-08-2007

2 emails instead of 1.???


Hello,i am sure i have seen this subject somewhere a week or so back but can anyone tell me why i seem to be getting,2 copies of the emails i recieve into outlook express.It doesnt happen with everything but just interested why this is happening.
8 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: 2 emails instead of 1.???

Are you doing anything with rules? If so you probably have more than one rule processing the same emails.
jelv (a.k.a Spoon Whittler)
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Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: 2 emails instead of 1.???

This can also sometimes happen if you have a corrupt Pop3uidl.dbx file (IIRC this is the file that 'remembers' what has and hasn't been downloaded already).
Closing OE, deleting it and reopening the application sometimes sorts this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

owlguard
Grafter
Posts: 265
Registered: 01-08-2007

Re: 2 emails instead of 1.???


Thanks for this info,i will have a look at the suggestions,thanks again.ray.
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: 2 emails instead of 1.???

Do the duplicates appear at the same time? If so check out my suggestion. If the same emails are received again the next time you collect mail Bob's suggestion is a high possibility.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: 2 emails instead of 1.???

One other thing it could be is, if it's just PlusNet mails you're getting two of, the fact that PN send mail to both your contact address and the postmaster alias.  If the contact address is being delivered to the same mailbox as the postmaster mail then changing the contact address to "postmaster@username.plus.com" usually fixes things.
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: 2 emails instead of 1.???

But not always! I am now getting two Plusnet emails each time, both addressed to postmaster@  Roll eyes
Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: 2 emails instead of 1.???

Try checking the message ID of the email (this will be in the headers) to see if it's the same.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: 2 emails instead of 1.???

Thanks Bob! I've already deleted one of them, but I can see what you mean....  The one I kept was enveloped to 'mydefault@', though it showed up in OE as to 'postmaster@'.  Still, if PN is going to require us to maintain 'postmaster@' as official channel, it seems excessive to also send to a chosen alternative?