cancel
Showing results for 
Search instead for 
Did you mean: 

2 Days with Plusnet and wanting to leave

johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

2 Days with Plusnet and wanting to leave

Plusnet router the worst I have had.  Plusnet agreed and suggested I use a BT Hub 6....unbelievable!!!!

Decided to leave as only 2 days of service...£140 to cancel as my 14 days cooling off is when I signed the contract.

I asked before I joined any restrictions…No.  So why can’t I change the DNS?

Can anyone advise on a modem or modem / Router other than the BT Hub 6?

19 REPLIES 19
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: 2 Days with Plusnet and wanting to leave

@johntboyle Depends which restrictions you questioned. What actual problems have you had/got?

The BT HH6 is a better router than the Hub1, so the suggestion was a fair one.

You haven't given Plusnet much chance to rectify any perceived problems, have you?

 

John
Baldrick1
Moderator
Moderator
Posts: 11,839
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: 2 Days with Plusnet and wanting to leave

@johntboyle 

If you want to select your DNS servers then get a Business version of a Smarthub or spend more money depending on what other features you need. Pusnet is a budget provider and supply a budget hub.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

I don't expect a provider to send a substandard product and agree, then say “oh use another modem / router”.  Why would you give a company a chance, then say oh if you are a business customer wait until the 14th October and you can upgrade to get a new modem / router that you can change the DNS and is much better.  I have never experienced such service, its breath taking.

johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

Any restrictions...No...really?

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: 2 Days with Plusnet and wanting to leave

Try answering my original questions, then some of us could possibly suggest solutions.

John
johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

On my original post I said "DNS restriction"

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: 2 Days with Plusnet and wanting to leave

Ok - see @Baldrick1 's suggestion at post #3 - and his later comments.

John
johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

Ok and my question is other than BT hub 6..."Can anyone advise on a modem or modem / Router other than the BT Hub 6?"

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: 2 Days with Plusnet and wanting to leave

Depends what you want to spend, really.

John
johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

Do you know what I will just leave it...

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: 2 Days with Plusnet and wanting to leave

OK - if you don't want to help us help you - have it your way.

John
Mustrum
Community Veteran
Posts: 3,594
Thanks: 1,085
Fixes: 77
Registered: ‎13-08-2015

Re: 2 Days with Plusnet and wanting to leave

Plusnet does not put any restrictions on which modem/router you use, so any ADSL if you are on ADSL will do as long as it is not locked to another supplier - same applies to VDSL if you have FTTC.

johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

Yeah, you are absolutely right…please advise me on what help?  Do you honestly think that you answered my question upgrade to a business account, use a BT hub 6…really?

 

But in another sense, you have helped indirectly as this exchange has confirmed that I don’t want to be with Plusnet, and an additional reason is that if the community think that this level of service is acceptable, then I can’t accept this.  It is dreadful…6 years ago I had a BT Hub 5 and it was rubbish then.

So thank you for your help with my decision.

johntboyle
Hooked
Posts: 8
Thanks: 1
Registered: ‎03-10-2021

Re: 2 Days with Plusnet and wanting to leave

The supplied Modem/Router is restricted.