2.5mb line speed and only 600k download speed
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2.5mb line speed and only 600k download speed
20-03-2010 7:25 AM
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Since moving to plusnet I have had a 2.5mb line and very slow download speed. Lag is so bad online gaming is almost unplayable.
Running speedtester tool several times suggests only 600k download speed.
Been with several other providers on same line/exchange and never had such poor performance. Are there too many users on plusnet now due to reasonable 5.99 monthly rate ?
Is the traffic prioritation affecting general browsing and online gaming
50mb download for me at the moment takes several hours.... not good...
Just raised a fault call on the site but any advice would be great.
Re: 2.5mb line speed and only 600k download speed
20-03-2010 7:45 AM
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Can you state how long you have been with PN and what package youe are on
Re: 2.5mb line speed and only 600k download speed
20-03-2010 10:49 AM
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Re: 2.5mb line speed and only 600k download speed
21-03-2010 8:11 AM
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Performance is very poor almost all the time and reminds me when I first had broadband several years ago with 512k connection and lots of people connected.
BT Speedtester reports my line is upto 3mb and 2.5mb line speed but downloads are 600k max....
Also noticed when more than one system accesses internet it slows even further I guess it is traffic prioritation to prevent over use....soon as I stop the other system accessing internet it speeds up a little (only to the amount above)....
I am an IT consultant and am technically minded but the performance is pretty consistantly poor....
Raised fault call with Plus net but so far just got back that tests were inconclusive....
Re: 2.5mb line speed and only 600k download speed
21-03-2010 8:15 AM
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http://www.speedtest.net/result/755893990.png
download 0.49mb upload 0.37mb
Not good at all
Re: 2.5mb line speed and only 600k download speed
22-03-2010 11:44 AM
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I've just replied to your support ticket. Tests that I've performed whilst you are connected to the engineer's test socket show an improvement in the synchronisation speed so this may hint towards an internal cause for the fault. Please perform the checks I've advised and get back to us ASAP so that we can proceed to deal with this issue with you.
Re: 2.5mb line speed and only 600k download speed
22-03-2010 3:23 PM
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Many thanks,
Twen
Re: 2.5mb line speed and only 600k download speed
22-03-2010 5:19 PM
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Re: 2.5mb line speed and only 600k download speed
24-03-2010 6:48 AM
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Re: 2.5mb line speed and only 600k download speed
24-03-2010 10:29 AM
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I'm sorry to hear this and it's certainly unexpected as the synch speed has not dropped down so we would expect much better. I am now working with our faults team to log this issue with our suppliers now. Please bear with us and keep an eye on the open ticket.
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- Re: 2.5mb line speed and only 600k download speed