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1st time online
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1st time online
04-09-2014 3:18 PM
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Hi, I just switched on my new fibre optic internet and my speed is only 2.5MB. This is about same speed as I had on my normal broadband. What is wrong with it? Thanks in advance
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Re: 1st time online
04-09-2014 3:22 PM
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Often it takes a bit of time for BT to update PN that the work has been done. PN then flip a magic switch that boosts your connection speed.
With a bit of luck one of the team will pick this up and look into it for you.
With a bit of luck one of the team will pick this up and look into it for you.
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Re: 1st time online
04-09-2014 3:29 PM
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Hey danielrogacz,
The line itself looks fine and all the speeds have been increased on your account.
Are you using the router that we sent out to you yesterday (if its arrived)? If not which router are you using?
It would be worthwhile if you can run a wired speed test here
Thanks,
Dan
The line itself looks fine and all the speeds have been increased on your account.
Are you using the router that we sent out to you yesterday (if its arrived)? If not which router are you using?
It would be worthwhile if you can run a wired speed test here
Thanks,
Dan
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Re: 1st time online
04-09-2014 3:31 PM
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Dan, I didn't receive router from you yet. I'm using Netgear N600
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Re: 1st time online
04-09-2014 5:18 PM
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Thanks for updating us danielrogacz,
Could you run the speed test via a wired connection in the link above and let us know what speeds you're seeing please?
Could you run the speed test via a wired connection in the link above and let us know what speeds you're seeing please?
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