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1st time online

danielrogacz
Newbie
Posts: 4
Registered: 16-08-2014

1st time online

Hi, I just switched on my new fibre optic internet and my speed is only 2.5MB. This is about same speed as I had on my normal broadband. What is wrong with it? Thanks in advance
4 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: 1st time online

Often it takes a bit of time for BT to update PN that the work has been done. PN then flip a magic switch that boosts your connection speed.
With a bit of luck one of the team will pick this up and look into it for you.
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: 1st time online

Hey danielrogacz,
The line itself looks fine and all the speeds have been increased on your account.
Are you using the router that we sent out to you yesterday (if its arrived)? If not which router are you using?
It would be worthwhile if you can run a wired speed test here 
Thanks,
Dan
danielrogacz
Newbie
Posts: 4
Registered: 16-08-2014

Re: 1st time online

Dan, I didn't receive router from you yet. I'm using Netgear N600
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: 1st time online

Thanks for updating us danielrogacz,
Could you run the speed test via a wired connection in the link above and let us know what speeds you're seeing please?