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160kbps for last 6 days...

MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

160kbps for last 6 days...

Looking through this forum, several people have an issue with dreadful connection speeds, and the old "leave the router on for 3 days and it will sync" suggestion... Roll eyes
My "fault" was caused by going on holiday for 7 days. Every time I use the router (mostly in the evening), I switch it off at the wall - always have done this. Why is this suddenly a problem - are we not supposed to be saving the planet by turning electrical appliances off...??!!
So, from 4mb to 160kbps, and no coherent answer as to why, and no sign of an improvement, I think I'll be leaving Plusnet next week. Especially now that its affecting my work. Poor stuff.
19 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 160kbps for last 6 days...

If you want help and advice on solving your problem can you post the stats from your router - noise margin, attenuation and speeds.
If you decide to leave - moving to another supplier other than LLU will take your problem with you.
Have you raised a ticket using the fault reporting system
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Jim,
Support call logged on 4th July.
Now showing 2528 this morning - but download at speedtest = 0.134....
Have done every test available, re-kroned socket, changed filters....nothing. Crazy
Taken 4 minutes to load this page up....
xDSL linestate up (ITU-T G.992.1; downstream: 2528 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 33.0 dB, Up: 19.0 dB; snr Margin Down: 15.0 dB, Up: 20.0 dB)

Info Jul 10 05:02:28 FIREWALL event (1 of 1): created rules

Info Jul 10 05:02:28 GRP Default destination is not routed anymore via gateway 87.115.97.165

Info Jul 10 05:02:28 xDSL linestate down

Info Jul 10 04:57:55 SNTP Synchronised to server: 212.159.13.50

Info Jul 10 03:57:54 SNTP Synchronised to server: 212.159.6.10

Info Jul 10 02:57:53 SNTP Synchronised to server: 212.159.13.49

Info Jul 10 01:57:54 SNTP Synchronised to server: 212.159.6.10

Info Jul 10 00:57:53 SNTP Synchronised to server: 212.159.13.49

Info Jul 10 00:15:45 CONFIGURATION saved by TR69

Info Jul 10 00:15:25 FIREWALL event (1 of 7): deleted rules

Info Jul 10 00:15:25 GRP Default destination is routed via gateway 87.115.97.165

Warning Jul 10 00:15:25 PPP link up (Internet) [87.115.97.165]

Info Jul 10 00:15:25 PPP CHAP Chap receive success : authentication ok

Info Jul 10 00:15:25 PPP CHAP Receive challenge (rhost = pcl-ag02)

Info Jul 10 00:15:24 PPP CHAP Receive challenge (rhost = ERX5.Edinburgh2)
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Screen shot of speedtest (took 8 minutes to complete).
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 160kbps for last 6 days...

Can you post the result of the BT speedtest and current line speed from this link https://portal.plus.net/my.html?action=data_transfer_speed
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Hi,
Current line speed from the link ;
Estimated line speed:
    3.0 - Checked on 2010-05-12 13:40:13
Current line speed:
    250
Wonder why the line speed was last checked on 12th May? Had been running at "allegedly" 4 to 4.5Mb since startup last November.
BT Speed Checker ;
Download speedachieved during the test was - 88 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2528 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Again, similar info was passed to Plusnet beginning of the week, interweaving(?) has been turned on (or asked to be turned on).
Have also asked about the profile - no response either.
Thanks,
gm
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 160kbps for last 6 days...

Very simply your line has had multiple very low speed resyncs which have hammered your IP profile and the Plusnet current line speed which mirrors it but with a 12 hour or so delay.
The fact that the Plusnet value is 250 and the BT speedtest value is 135 tells me that you had another very low sync at some time in the past 12 hours approx.
Your default noise margin has been increased to 15dB due to the problems with your line.
The first thing we need to do is to check the router stats when connected to the test socket with nothing else connected.
Note that with that attenuation you should be getting much better speeds even with a 15dB noise margin.
Are you absolutely sure that everything connected to the phone line is filtered including a Sky box
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Hi Jim,
I have an old socket which does not have the Test input, so cannot do that.
I got rid of Sky last year, so have no connection with them. The only device connected to any socket in the house is my router, and for 24 hours, I had removed the phone line - which had no effect. I only have two other extension sockets which are not used.
Thanks,
gm
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 160kbps for last 6 days...

Other than trying another filter and cable to the router (and another router if you can borrow one) all you can do is wait for the results of the fault report and then get BTw involved
You don't specifically say if you have raised a fault report by starting this wizard https://faults.plus.net/applications.php?Module=Faults but this is the first stage for getting the fault properly investigated
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Yes, Fault was logged :  ID: 34110283 - Monday
With so many people seemingly having the same issue(s), I find it strange that Wholesale are not the first port of call. I know how difficult it is to get BT to look at a fault, communicate internally, as unfortunately I have to get a lot of EES/SDSL circuits checked through as part of my day job...  Roll eyes
What really gets me is this issue with dropping your profile down to such a low level. I would expect to pay a proportional amount of what I pay for this broadband service if PN attitude is to refer to BT wholesale and wait for 72hrs every time it happens.
Looks like I wont be working from home on Monday.....  Roll eyes
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

The will to live has just about been lost, as I have received an update to say that it has been passed to BT Wholesale.....about half an our ago. So, another 72 hours to wait. Anyone having a similar problem, please take note. Shocked
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Latest work-stopping speed.....
Download speedachieved during the test was - 106 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3872 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Latest "wait and see.. " speed test from BT..
Download speed achieved during the test was - 204 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :960 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
This morning the IP profie was 3500kbps - The "acceptable range of speeds" was up to 7100kbps also. No change with the Upstream though!! Hurrah! Tongue
Plusnet Help Team
Plusnet Help Team
Posts: 13,102
Thanks: 156
Fixes: 55
Registered: 27-04-2007

Re: 160kbps for last 6 days...

MinusNet2112,
I've just checked this and have added an update to your support ticket. Our suppliers have cleared the fault back to us which is common with this type of issue.
I have requested further investigation and have set myself a reminder to check this again later for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MinusNet2112
Dabbler
Posts: 16
Registered: 09-07-2010

Re: 160kbps for last 6 days...

Adam,
Its now Friday, and no-one has contacted me to say if the fault has been cleared. Can I be advised what the story us with this through my support call/email/here?
Thanks,
gm2112