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156k download speed

GarethF
Newbie
Posts: 3
Thanks: 1
Registered: 05-11-2017

156k download speed

After returning from Holiday I found that the telephone line had stopped working no dial tone.  This had now been fixed by BT, but I am only getting 156kbps (yes 156k) download speed which is to be honest useless.  I normally get the heady heights of 1.5 Mbps.  Please could you reset my line or do what ever needs to be done.

 

One day I hope to get at least 4 Mbps (before I pass away)

 

Thanks

 

Gareth

4 REPLIES
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: 156k download speed

GarethF
Newbie
Posts: 3
Thanks: 1
Registered: 05-11-2017

Re: 156k download speed

Thanks!!
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: 156k download speed

Hi GarethF,

 

I realise we're a little "late to the party" on this one but I've checked your account and it looks like the issue has been resolved. 

 

If it isn't from your point of view for any reason just let us know here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
GarethF
Newbie
Posts: 3
Thanks: 1
Registered: 05-11-2017

Re: 156k download speed

Yes it is all sorted now BT came out and said the was nothing wrong with my line but after they had gone I had nearly 2 Mbps.  So at least its working now.  It might cost me £129.99 but I will wait and see.

 

Gareth