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135k IP Profile for more than 24 Hours

chall
Dabbler
Posts: 13
Registered: 06-01-2011

135k IP Profile for more than 24 Hours

Hey all.
I've recently had some issues with my line - long story short - BT engineer visited and sorted by 12 midday yesterday.
Problem is, whilst my sync is now back at a rock solid 4064k, My IP profile seems stuck fast at 135k Sad  According to http://www.kitz.co.uk/adsl/IPprofile.htm#Adaptive_Max_Logic I should have seen an IP profile change in around 4 hours, as 3500/135 *100 = 2592% increase.
Any chance someone at PN can kick off IP profile change for me please.... pretty please  Wink  Cheers
- Chris
10 REPLIES
chall
Dabbler
Posts: 13
Registered: 06-01-2011

Re: 135k IP Profile for more than 24 Hours

Attached is a BT speedtest result for perusal....
Do I need to raise a ticket?
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: 135k IP Profile for more than 24 Hours

Have you been connected continuously with no router reboots?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
chall
Dabbler
Posts: 13
Registered: 06-01-2011

Re: 135k IP Profile for more than 24 Hours

Just 1 router forced reboot (reboot via the router config), bang on the 24hour uptime mark (midday today).  Was more of a hopeful user initiated reboot than a line drop / resync event / etc
- Chris
chall
Dabbler
Posts: 13
Registered: 06-01-2011

Re: 135k IP Profile for more than 24 Hours

Raised ticket 38584920.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 135k IP Profile for more than 24 Hours

Hi chall,
You only raised this a a question rather than a fault. I have now passed this over to the faults team for you.
Jojo Smiley
chall
Dabbler
Posts: 13
Registered: 06-01-2011

Re: 135k IP Profile for more than 24 Hours

Opps
Thanks Jojo!
chall
Dabbler
Posts: 13
Registered: 06-01-2011

Re: 135k IP Profile for more than 24 Hours

OK so finally BT speed tester now reports correct IP profile for my line: 3500.  I'm assuming that as no one from PN has posted in this thread or contacted me via my ticket that the IP profile change was automatically sanctioned on my line by BT.
Next problem:  Plusnet's "Current line speed" setting at https://portal.plus.net/my.html?action=data_transfer_speed is still wrong, so throughput is still dire.
So what now? Do I have to raise another ticket?  Who's palm do I need to grease to get that to happen?  Come to think of it, I'm regularly greasing Plusnet's palm on a monthly basis, and so far what has been done by PN to help me with all of this? 
Please don't all shout at once..... 
sammieblue
Grafter
Posts: 69
Registered: 14-09-2010

Re: 135k IP Profile for more than 24 Hours

Ring & ask them to match the IP Profile now that it has updated.
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: 135k IP Profile for more than 24 Hours

Grin Once the BT profile has changed, it normally takes 24 hrs for the PN profile to automatically change. Reading through other threads, it seems there has been some problems with this on the odd account and therefore the occasional 'kick' has been required by PN.
IMHO the ticketing system isn't all that great, but as you know is needed. These forums are not monitored (officially) at the weekends by PN staff so it will be monday morning before the likes of JoJo interacts..  Hopefully by then you will already have had the auto change in the PN profile..
Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: 135k IP Profile for more than 24 Hours

HI chall,
Your profile is now showing 3000 with PN and BT.
Jojo Smiley