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12.6MB/sec, paying for 17+ ???

SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

12.6MB/sec, paying for 17+ ???

12.6MB/sec, paying for 17+  Huh
Angry
How do I get an ID to do the BT Test that the sticky refers us to?  How will that help me?
NB:  I don't understand all the guff about sync and I shouldn't have to, I'm a customer and I want what I'm paying for.  So what's the layman's answer to my first question?
John
24 REPLIES
VileReynard
Seasoned Pro
Posts: 10,863
Thanks: 252
Fixes: 10
Registered: 01-09-2007

Re: 12.6MB/sec, paying for 17+ ???

Use your phone number for the ID.

SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: 12.6MB/sec, paying for 17+ ???

Doesn't work.  There are two fields, the first one is phone number.  If I put my phone number in the second (ID) field I get an error popup saying 'invalid service ID'.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 12.6MB/sec, paying for 17+ ???

The ID field isn't or shouldn't be required - only the phone number is needed without any spaces between the area code and the number
SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: 12.6MB/sec, paying for 17+ ???

Thanks, Oldjim.  I left the ID field blank and that worked.
I'm not sure where it gets me.  No faults are reported just a duff speed, 12.3 down, 1.03 up:
How can I find out what the problem is?

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 12.6MB/sec, paying for 17+ ???

Looking at your posting history I haven't found any reference to speed problems so let us take this one step at a time.
Please post your router stats - speeds, noise margin and attenuation
Please post the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Why do you think you should be getting speeds of 17Mbps or greater
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: 12.6MB/sec, paying for 17+ ???

to get your router stats, the how to is here  http://www.kitz.co.uk/adsl/frogstats.php
Bullet
Grafter
Posts: 48
Registered: 28-01-2012

Re: 12.6MB/sec, paying for 17+ ???

The BT speedtester confiirms that you currently have an ip profile of 14.79.
Your download speed can never be faster than this, and typically with the bt speed tester will be a bit lower.
This page typically gives closer results to your ip profile - http://www.bbc.co.uk/iplayer/diagnostics
Most people would be quite happy with your upload/download speed!
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: 12.6MB/sec, paying for 17+ ???

Quote from: SkylineUK
So what's the layman's answer to my first question?

http://www.plus.net/?home=hometop (see 'Here's the legal bit')
Quote
Broadband speed: We'll give you the best download speed available on your line up to 16Mb if you live in a high speed area, dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 16Mb.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: 12.6MB/sec, paying for 17+ ???

Quote from: Bullet
The BT speedtester confiirms that you currently have an ip profile of 14.79.
Your download speed can never be faster than this, and typically with the bt speed tester will be a bit lower.
This page typically gives closer results to your ip profile - http://www.bbc.co.uk/iplayer/diagnostics
Most people would be quite happy with your upload/download speed!

Here is the result of the BBC iplayer test.  How do I know what is good and what is poor?
SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: 12.6MB/sec, paying for 17+ ???

Quote from: pierre_pierre
to get your router stats, the how to is here  http://www.kitz.co.uk/adsl/frogstats.php


My router isn't listed.  Odd as it's only a few months old.  It's a Netgear DGN-2200 which I understand isn't exactly 'low end'.
John
SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: 12.6MB/sec, paying for 17+ ???

Quote from: Oldjim
Looking at your posting history I haven't found any reference to speed problems so let us take this one step at a time.
Please post your router stats - speeds, noise margin and attenuation
Please post the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Why do you think you should be getting speeds of 17Mbps or greater

That link says my line speed is 13.4MB which is patently nonsense as three different linespeed testers show it to be 12.6MB or thereabouts.
Huh
Edit: Ah, so that's 'sync' speed.  Hmmm.  The online speed test sites don't use that - they all quote line speed which I therefore assume is the common term.  Sounds like the Government using either the RPI or the Inflation Index depending on which one is better!
Grin
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 12.6MB/sec, paying for 17+ ???

The link is the Plusnet mirror of the IP profile
It looks as though you have a stuck profile on Plusnet's side.
If you post the result of the BT speed test and the Plusnet profile here it should be picked up
http://community.plus.net/forum/index.php/topic,101517.0.html
Regarding the stats - assuming it uses the standard Netgear interface go to Netgear  Then click on the Show Statistics at the bottom. If it isn't there click on Router Status under Maintenance in the left hand menu then on Show Statistics at the bottom
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: 12.6MB/sec, paying for 17+ ???


Your grass is greener on your side of the fence, we pay the exact same.  Your speed is limited by your phone line length and quality of said copper wire, which is all BT equipment.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: 12.6MB/sec, paying for 17+ ???

Quote from: SkylineUK
paying for 17+

Where on earth did you get that idea from? If you lived so far from the exchange that all was on offer was a fixed 256KB connection you'd still be paying exactly the same!
Plusnet's prices (in common with most ISPs) vary according to the total transfer data allowance.
jelv (a.k.a Spoon Whittler)
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