12.6MB/sec, paying for 17+ ???
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 12.6MB/sec, paying for 17+ ???
12.6MB/sec, paying for 17+ ???
18-05-2012 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How do I get an ID to do the BT Test that the sticky refers us to? How will that help me?
NB: I don't understand all the guff about sync and I shouldn't have to, I'm a customer and I want what I'm paying for. So what's the layman's answer to my first question?
John
Re: 12.6MB/sec, paying for 17+ ???
18-05-2012 9:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: 12.6MB/sec, paying for 17+ ???
18-05-2012 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 12.6MB/sec, paying for 17+ ???
18-05-2012 9:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 12.6MB/sec, paying for 17+ ???
18-05-2012 10:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure where it gets me. No faults are reported just a duff speed, 12.3 down, 1.03 up:
How can I find out what the problem is?
Re: 12.6MB/sec, paying for 17+ ???
18-05-2012 10:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please post your router stats - speeds, noise margin and attenuation
Please post the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Why do you think you should be getting speeds of 17Mbps or greater
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your download speed can never be faster than this, and typically with the bt speed tester will be a bit lower.
This page typically gives closer results to your ip profile - http://www.bbc.co.uk/iplayer/diagnostics
Most people would be quite happy with your upload/download speed!
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: SkylineUK So what's the layman's answer to my first question?
http://www.plus.net/?home=hometop (see 'Here's the legal bit')
Quote Broadband speed: We'll give you the best download speed available on your line up to 16Mb if you live in a high speed area, dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 16Mb.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Bullet The BT speedtester confiirms that you currently have an ip profile of 14.79.
Your download speed can never be faster than this, and typically with the bt speed tester will be a bit lower.
This page typically gives closer results to your ip profile - http://www.bbc.co.uk/iplayer/diagnostics
Most people would be quite happy with your upload/download speed!
Here is the result of the BBC iplayer test. How do I know what is good and what is poor?
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: pierre_pierre to get your router stats, the how to is here http://www.kitz.co.uk/adsl/frogstats.php
My router isn't listed. Odd as it's only a few months old. It's a Netgear DGN-2200 which I understand isn't exactly 'low end'.
John
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim Looking at your posting history I haven't found any reference to speed problems so let us take this one step at a time.
Please post your router stats - speeds, noise margin and attenuation
Please post the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Why do you think you should be getting speeds of 17Mbps or greater
That link says my line speed is 13.4MB which is patently nonsense as three different linespeed testers show it to be 12.6MB or thereabouts.
Edit: Ah, so that's 'sync' speed. Hmmm. The online speed test sites don't use that - they all quote line speed which I therefore assume is the common term. Sounds like the Government using either the RPI or the Inflation Index depending on which one is better!
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks as though you have a stuck profile on Plusnet's side.
If you post the result of the BT speed test and the Plusnet profile here it should be picked up
http://community.plus.net/forum/index.php/topic,101517.0.html
Regarding the stats - assuming it uses the standard Netgear interface go to Netgear Then click on the Show Statistics at the bottom. If it isn't there click on Router Status under Maintenance in the left hand menu then on Show Statistics at the bottom
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 12.6MB/sec, paying for 17+ ???
19-05-2012 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: SkylineUK paying for 17+
Where on earth did you get that idea from? If you lived so far from the exchange that all was on offer was a fixed 256KB connection you'd still be paying exactly the same!
Plusnet's prices (in common with most ISPs) vary according to the total transfer data allowance.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 12.6MB/sec, paying for 17+ ???