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(104) connection reset by peer

Blackheartuk
Newbie
Posts: 5
Registered: ‎27-11-2015

(104) connection reset by peer

Hi guys, since yesterday I've had problems accessing a website. I get a read error which states '(104) connection reset by peer'. I've tried resetting my history and cookies and this doesn't work.
Can anyone please help? Thanks
13 REPLIES
Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: (104) connection reset by peer

Did it look like this:
Quote
The following error was encountered:
    Read Error
The system returned:
    (104) Connection reset by peer
An error condition occurred while reading data from the network. Please retry your request.
Generated Sat, 28 Nov 2015 07:54:18 GMT by pcl-iwfcache03.plus.net (squid)

I was on 195.166.130.205 (ptw-bng02?) when I got the above message.
You could try logging into your router, clicking disconnect, then clicking connect a few seconds later, to connect to a different Plusnet gateway. Or wait for Plusnet to sort out their IWF cache, which might not get looked at until Monday, if that's even where the problem is.
Blackheartuk
Newbie
Posts: 5
Registered: ‎27-11-2015

Re: (104) connection reset by peer

That's exactly it!
I don't mean to sound stupid but how do log into my router? I don't have a PC or a laptop. I just use my Iphone.
Thanks!
Lisa
Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: (104) connection reset by peer

If it's one of the Plusnet routers, go to:
http://192.168.1.254
The login username and password are usually on the label on the back or bottom of the router.
Blackheartuk
Newbie
Posts: 5
Registered: ‎27-11-2015

Re: (104) connection reset by peer

Thanks, I'll give it a go.
Thanks so much for all your help!
MrK
Dabbler
Posts: 17
Registered: ‎17-12-2011

Re: (104) connection reset by peer

Its been like this for around a week now. It loaded fine for me via a proxy site however.
Im on gateway pcl-bng04. fwiw
Blackheartuk
Newbie
Posts: 5
Registered: ‎27-11-2015

Re: (104) connection reset by peer

Hi I tried resetting my router but sadly this didn't work
MrK
Dabbler
Posts: 17
Registered: ‎17-12-2011

Re: (104) connection reset by peer

Yeah its not your end - its at ISP end for sure. Youll just have to wait it out or kick up a fuss if it goes on much longer as theres no good reason for it being blocked. Meanwhile you can use this - https://www.proxfree.com/
vanhelsing
Newbie
Posts: 1
Registered: ‎29-11-2015

Re: (104) connection reset by peer

Got the same problem. I turned off safeguard which theoretically should have worked but didn't. Reset the router, flushed the DNS but nothing has worked. Don't want to use a proxy for browsing. Plusnet sort it out.
Anyone want to suggest anything else can be done?
VH
Highlighted
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: (104) connection reset by peer

If you're talking about the website I think you are, then we're aware and engineers are looking into it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

galahad1980
Newbie
Posts: 1
Registered: ‎30-11-2015

Re: (104) connection reset by peer

Grin, haha If you talking about the website I think we all know we're talking about then everyone here is depraved.
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: (104) connection reset by peer

Pushing for a fix this week, might not be until towards the end of the week though I'm afraid.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: (104) connection reset by peer

Well, at least it could be amusing if this makes The Register.
Blackheartuk
Newbie
Posts: 5
Registered: ‎27-11-2015

Re: (104) connection reset by peer

Haha fab  Cheesy