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100+ connection losses is this even normal?

ashrafmiah93
Grafter
Posts: 147
Registered: 08-06-2011

100+ connection losses is this even normal?

So recently Open reach engineer visited to fix line speeds which have somewhat been resolved but with the now constant connection losses, speeds are not consistant (even though 60% of the time it hits top speeds) if you look below at the stats you can see I'm averaging 3-5 connection losses everyday. This is ridiculous because I can't get a constant strong connection giving me constant top speeds. I came onto the forum before but didn't get any response from staff. I think the connection losses is the final thing to resolve regarding my whole broadband drama. Like I already mentioned, we've already fixed speeds and I now (if the connection isn't lost) get good speeds but with constant connection drops its still a nightmare.
Link Information
Uptime: 0 days, 0:50:47
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,151 / 9,579
Data Transferred (Sent/Received) [GB/GB]: 11.90 / 265.90
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 22.4 / 39.5
SN Margin (Up/Down) [dB]: 5.7 / 5.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 954 / 0
Loss of Signal (Local/Remote): 108 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 58,735 / 114
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 6 / 33,052
HEC Errors (Up/Down): 9 / 16,778
4 REPLIES
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: 100+ connection losses is this even normal?

Is there some reason you have a 4 yea rold ping test result in your signature?  A quick glance at that suggests your line is ok.

Have you tried going back to your old router?
ashrafmiah93
Grafter
Posts: 147
Registered: 08-06-2011

Re: 100+ connection losses is this even normal?

Was meaning to get rid of that signature I've removed it now, with regards to router it isn't a router problem rather a wiring issue I think I've had connection losses even with the older router hence why i asked for a new one because I thought it may have been a router issue at first but that's now out of the question.
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: 100+ connection losses is this even normal?

OK - tried two routers - current one now in the master socket?  when you lose the connection
are there red lights on your router?.
Are the drop outs at the same time/times each day - does this coincide with anything happening in
your flat. Switching on a big TV or a shower - something that takes a lot of current.
Do the dropouts coincide with incoming landline calls
Suggest you read up a bit on REIN  and think if it might apply
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: 100+ connection losses is this even normal?

Our RADIUS logs aren't showing anywhere near that number of disconnections however that is something that can occasionally happen if the disconnections are very very brief.

I've just been through a line test and the errors on the line don't look great, with an error roughly every 2 seconds.
Is there any noise on the phone line at all? Plug a single corded handset in to the test socket and dial 17070 following the instructions for the quiet line test.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff