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BT has a customer base of probably 10-20x that of PN.
PN has had many growing pains over the years i've been with them. You've got to remember BT is investing £billions in their infrastructure and services(I'm one of the lucky people who so far ahve seen the huge difference this has made). Without trying to be disrespectful to BT employees - you do get some whom are... how should i say? Less competent than should be expected, or in terms of their customer service - are in more of a hurry to get you off the phone, than actually solve the problem - and are incapable of checking the basics.(but this is typical of any company, just with BT being such a large company, it just shows its slightly mismanaged)
Yep, Most problems are, but thats not just with PN thats with Every ISP that uses BTs network (now you know why providers like AAISP provide lines over Be* Wholesale too!)
BT is big, its engineers/tech staff can often be "not up to the job" - and sometimes that not even their fault (lack of training, poor support from management or just their management refusing to allow them to do the work, I know i had 4 visits from engineers before they'd allow a "lift and shift" and even then i think it was just to stop me getting them called out )
Wait for them to get out of contract, get them on PN - get your referral bonus and they can keep their Home-Hub
heh
Regards
PN has had many growing pains over the years i've been with them. You've got to remember BT is investing £billions in their infrastructure and services(I'm one of the lucky people who so far ahve seen the huge difference this has made). Without trying to be disrespectful to BT employees - you do get some whom are... how should i say? Less competent than should be expected, or in terms of their customer service - are in more of a hurry to get you off the phone, than actually solve the problem - and are incapable of checking the basics.(but this is typical of any company, just with BT being such a large company, it just shows its slightly mismanaged)
Quote Reading through all these problems people are having seems to me to be 99.9% a BT fault becuase they don't seem to have a clue how to run a telecoms business
Yep, Most problems are, but thats not just with PN thats with Every ISP that uses BTs network (now you know why providers like AAISP provide lines over Be* Wholesale too!)
BT is big, its engineers/tech staff can often be "not up to the job" - and sometimes that not even their fault (lack of training, poor support from management or just their management refusing to allow them to do the work, I know i had 4 visits from engineers before they'd allow a "lift and shift" and even then i think it was just to stop me getting them called out
)
Quote BT tell her husband that ADSL2+ is not available at this exchange yet
Wait for them to get out of contract, get them on PN - get your referral bonus and they can keep their Home-Hub
hehRegards