0.84 download speed - please help!
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.84 download speed - please help!
13-04-2018 7:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, my usually reasonable broadband speed has dropped to 0.84. This happened once before when there were updates made to the line and a fault with Plusnet meant that my line had been banded (Plusnet told me this). I never had these problems in the years I was with Sky. I assume that Plusnet have banded my line again - can it please be reset? Thank you
Fixed! Go to the fix.
Re: 0.84 download speed - please help!
13-04-2018 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
13-04-2018 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @beffbug
Sorry to hear you're getting slow download speeds!
I've just performed a few tests and can see that your line is not banded, it's on the standard profile for your ADSL service.
Your router in Syncing at just over 12.2Mbps. This speed is towards the higher end of the Estimated Speed Range our suppliers have provided for your line. I've popped a copy of the test result below and highlighted the speed results in green so you can see this;
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 13.6 | 29.0 |
SNR Margin: | 6.5 | 10.5 |
Errored Seconds: | 0 | 5 |
HEC Errors: | 0 | |
Cell Count: | 1263891 | 33776423 |
Speed: | 1219 | 12275 |
I also ran a test on your Phone service for good measure (harking back to the reply @Townman posted on a previous thread of yours regarding a faulty Phone line being a possible cause of poor Broadband service) and I'm glad to report that this test has come back with "No Fault Found".
Looking at your RADIUS logs, I can see you have had a constant session for 97 days - this is possibly one of the longest continuous sessions I have seen!
Can I ask if you are experiencing these poor speeds on a device connecting via WiFi or through a physical LAN cable?
If you're using WiFi, then take a look here for information on how to improve this.
Could you please set up a wired connection, run a speed test here and let us know the results?
Thanks a lot!
Alisdair
Re: 0.84 download speed - please help!
13-04-2018 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning Alisdair,
Thank you for providing a productive answer! It looks like your statistics have found the problem - apparently the router has not been turned off in 97 days! In light of this, I turned it off for a short while and restarted it, and now both wired and WiFi speeds are around 10 Mbps. Looks like a genuine case of 'have you tried turning it off and on again'
Thanks again for your help,and sorry I didn't try power cycling first! Just thought it must be the same error as last time. Well, lesson learned.
Cheers Alisdair!
Re: 0.84 download speed - please help!
13-04-2018 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries at all @beffbug! Thanks for letting me know.
You have yourself an amazing weekend.
- Alisdair
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.84 download speed - please help!