0.5 MB Exchange Speeds??! SNR Setting?
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- 0.5 MB Exchange Speeds??! SNR Setting?
0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 9:27 AM
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Plusnet told me...
"the SNR setting is quite high and as a result this is pushing your connection speed to the exchange (known as sync) down and ultimately resulting in the slower than expected speeds.
As such I have now submitted a request to our suppliers to reset the line settings and this will now take around 4 hours to complete. Once this process has had an opportunity to complete we would ask that you perform a single restart of your router by powering the router down for a few moments and then back on. Following this please leave your router connected for at least 72 hours without a reset and the speed should then be restored automatically.
Am I likely to return to my 3MB speeds I had do you think? I rely on broadband for work and it's making me really mad!
Here is my SNR results:
Thanks,
Mark
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:08 AM
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Hopefully this will show how to get them http://www.kitz.co.uk/adsl/frogstats.php
We need attenuation, noise margin and speeds
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:11 AM
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Your downstream SNR wll be reset to 6db. With this sort of decrease, I'd expect your sync spped to increase by just over 2Mbps. It does depend on where your SNR settles after a few days but yes, I expect your former speeds will return.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:39 AM
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Thanks,
Mark
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 6:30 PM
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Quote from: Bob Hi Mark,
Your downstream SNR wll be reset to 6db. With this sort of decrease, I'd expect your sync spped to increase by just over 2Mbps. It does depend on where your SNR settles ........
Quote from: eccles030 Thanks for your quick replies guys, I appreciate it. It's been nearly 72 hous now since the reset (wether it actually took place or not I don't know). The online exchange speed checkers all still say 0.5MB, when is this likely to change?
Thanks,
Mark
From Bob's post the reset will or has happened sometime today.
Check your line stats from the router to see what the SNR figure is at the moment.
With a SNR reset comes a ten day line retrain usually, so don't switch the router off during this period.
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:33 PM
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Thanks for getting back to us. I don't think the SNR reset did the job, we should now rule out internal wiring issues. We would like you to test your connection from the test socket behind your master socket and then call us when you are so that we can the test the line to see the sync speed attained in the test port.
To do this please can you find you master socket into your premises. unscrew the 2 screws on the faceplate and behind this there should be a test port which isolates your internal wiring.
My speed is now 600kb instead of 300kb so very slight improvement but still very unacceptable. I know it's not internal wiring issues at my house as I had a stable 3MB line a month ago and nothing has changed in my apartment since. If it was my issue, then the online exchange checkers would still show 3MB (like they did a month ago because I looked) and not 0.5MB wouldn't it!! What else can I try guys, I'm going crazy here!
Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:49 PM
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Re: 0.5 MB Exchange Speeds??! SNR Setting?
18-03-2010 10:54 PM
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dick:quote
Re: 0.5 MB Exchange Speeds??! SNR Setting?
19-03-2010 9:55 AM
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- 0.5 MB Exchange Speeds??! SNR Setting?