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0.2 Mbps download speeds

jvesanto
Newbie
Posts: 4
Registered: 29-11-2013

0.2 Mbps download speeds

My download speeds have been seriously slow since this morning. The BT Wholesale speed test is reporting between 0.18 to 0.20 Mbps (upload speeds are around 0.6 Mbps), and the PlusNet data transfer speed page gives similar figures:
Estimated line speed:
20Mb (This may vary between 18.5Mb and 22Mb) - Checked on 2013-11-29 18:17:16
Current line speed:
0.2 Mb
I've logged a support request through the broadband troubleshooter, however I thought I'd ask here too in case someone had a plausible reason for such a massive decrease overnight; there were no noticeable issues last night.
6 REPLIES
jvesanto
Newbie
Posts: 4
Registered: 29-11-2013

Re: 0.2 Mbps download speeds

Could I also please request a migration to 21CN and uncapped uploads once the initial speed issue has been resolved?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 0.2 Mbps download speeds

Post the rest of the information requested here and we may have an idea http://community.plus.net/forum/index.php/topic,96155.0.html
jvesanto
Newbie
Posts: 4
Registered: 29-11-2013

Re: 0.2 Mbps download speeds

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 0.2 Mbps download speeds

It looks like it has now sorted itself out as the Current Line speed is now correct but the speeds haven't increased so what you need to do is to go here http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and click on disconnect then connect which will trigger the revised value.
This is if you have a Plusnet supplied router. If you haven't then you need to disconnect and then reconnect from the internet via the browser router page. Note that this is not a resync
Of course why it should have suddenly dropped in the first place I have no idea. Did someone plug in an unfiltered device perhaps
jvesanto
Newbie
Posts: 4
Registered: 29-11-2013

Re: 0.2 Mbps download speeds

Thank you very much Oldjim - that seems to have resolved the issue!
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 0.2 Mbps download speeds

Happy we could help in this case
Oh and welcome to the forums