0.14 MBPS IP Profile PN NOT Listening!
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- 0.14 MBPS IP Profile PN NOT Listening!
0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 9:31 PM
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The guy in technical support was useless and did not understand the link between IP Profile and speed so I am posting here in the hope someone will increase the IP Profile back to where it should be before I throw my laptop through the window!
Please HELP!
Thanks in advance.
Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 9:39 PM
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Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 9:59 PM
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Thanks for responding
Is this what you want?
DSL Connection
Link Information
Uptime: 0 days, 5:47:02
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4.448
Data Transferred (Sent/Received) [MB/MB]: 89,81 / 365,60
Output Power (Up/Down) [dBm]: 12,1 / 19,9
Line Attenuation (Up/Down) [dB]: 17,5 / 37,5
SN Margin (Up/Down) [dB]: 25,0 / 15,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 3 / -
Loss of Signal (Local/Remote): 1 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 24 / -
FEC Errors (Up/Down): 1 / 21.083
CRC Errors (Up/Down): 0 / 8
HEC Errors (Up/Down): - / 8 / 141
Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 10:01 PM
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1. Best Effort Test: -provides background information.
Download Speed
0.05 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :4.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 10:08 PM
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So you are on 20CN and it can take up to 3 days for the IP profile to increase and until it does Plusnet can't do anything
The IP Profile didn't drop because of the outages it did it because you had a very low sync rate when it happened
If this is a regular occurrence have you considered a UPS
Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 10:09 PM
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Re: 0.14 MBPS IP Profile PN NOT Listening!
02-11-2014 10:15 PM
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Given that you are ADSL (1) modulation I'm guessing you are on a 20CN service and out in the sticks.
The line synch is somewhat below what your line ought to be and having a SNRM of 15dB is indicative of big error history line management.
Is there any detail of copper line tests (CLT) results in your ticket history?
Is there noise on your phone line? Dial 17070 option 2.
Is the router plugged into the master socket?
UPS - Uninterrupted Power Supply
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Re: 0.14 MBPS IP Profile PN NOT Listening!
03-11-2014 3:28 PM
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I'm really sorry that you feel you haven't been listened to.
Other forum members have explained ADSL and profiling so I won't go into detail about that.
I have checked your connection though and it's been very intermittent of late. This is the cause of the speeds you've experienced. We need to find the cause behind why this happens first of all. There is no point us changing any profiles (be it on our side or the bRAS profile with BT) for the connection to fall over again.
What are the results of the dial test that Townman asked for? Did you manage to try into the main socket?
Tony
<img src="http://community.plus.net/visualradius/generated/image14150279926632.png"/>
Re: 0.14 MBPS IP Profile PN NOT Listening!
03-11-2014 8:34 PM
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I have not really got any further with this yet, after looking at wiring last night and finding out that our telephone was not ringing in I decided to have a quick look at connections etc after fiddling with some wiring in the BT Master socket the phone started to ring again but it comes and goes so I can only presume that at the very least I have a fault with the Bt Master socket so tomorrow I am going to replace it with one of these more modern jobbies and see if that quietens the noise on the line and gets the phone ringing again:
http://www.homebase.co.uk/en/homebaseuk/diy/routers-and-networking/homebase---mounted-phone-socket-w...
Internet still throttled to death hopefully this will go some way to fixing the whole issue.
Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 10:37 AM
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Thanks for the updates. Please let us know when you have a tried the new socket. Once you have a solid working phone line, the internet connection should be restored. Once you are confident this is resolved, let us know and we'll get the stability and speeds looked at (assuming they don't restore themselves).
Tony
Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 10:47 AM
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If there is a suspected fault with the master socket, is not (legal) rectification of that solely within BTOR's domain? Is there an obligation on the CP to facilitate a repair?
Kevin
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Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 10:51 AM
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Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 10:56 AM
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If it doesn't have a removable lower half report the fault and wait for an engineers appointment. He should replace the master with a proper master with a test socket and if you are lucky will give you a proper BT filtered face plate for free. I wouldn't trust that one from Homebase.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 11:39 AM
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Quote from: Oldjim That isn't a replacement master socket
Jim,
Not sure if you are advising the OP that this is not suitable as a replacement for the master socket or dismissing my observation because the OP does not intend to replace the master socket.
Quote from: PembsPanther ...after fiddling with some wiring in the BT Master socket the phone started to ring again but it comes and goes so I can only presume that at the very least I have a fault with the Bt Master socket so tomorrow I am going to replace it with one of these more modern jobbies...
@PP & @CRT This is a job for BTOR.
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 0.14 MBPS IP Profile PN NOT Listening!
04-11-2014 1:27 PM
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