0.13 Mbps since Monday morning..[updated]
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.13 Mbps since Monday morning..[updated]
0.13 Mbps since Monday morning..[updated]
17-09-2009 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All the pertinent info is included in the support question, I will paste it in below. I read the guide on here for speed faults and I'm fairly sure it's not my end at fault.
[quote=ME]
I have confirmed the sync speed to the exchange with 2 different routers connected directly to the master socket with different micro filters. The sync speed is constantly around 5900 Kbps.
I have run several speed tests to different UK based servers, the maximum speed achieved is 0.13 Mb/s.
I ran several trace routes, the high latency appears on your servers.
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 33 ms 32 ms 33 ms lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
3 33 ms 32 ms 32 ms gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
4 227 ms 203 ms 203 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
5 110 ms 72 ms 205 ms te2-2.thn-gw2.plus.net [212.159.0.190]
6 35 ms 34 ms 32 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 33 ms 33 ms 32 ms 212.58.238.149
8 32 ms 32 ms 32 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 35 ms 33 ms 42 ms lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
3 62 ms 33 ms 33 ms gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
4 157 ms 207 ms 203 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
5 210 ms 215 ms 211 ms te2-2.thn-gw2.plus.net [212.159.0.190]
6 33 ms 33 ms 33 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 33 ms 32 ms 33 ms 212.58.238.149
8 33 ms 34 ms 33 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
That was correct up until this morning where upon running a speed test the result was 0.23Mb/s. Hopefully posting in this forum may get my problem resolved quicker than the support ticket.
Re: 0.13 Mbps since Monday morning..
17-09-2009 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 0.13 Mbps since Monday morning..
17-09-2009 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you try rebooting your router and see if you're able to get better speeds?
You should hopefully see a considerable improvement.
Re: 0.13 Mbps since Monday morning..
17-09-2009 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:quote
Re: 0.13 Mbps since Monday morning..
17-09-2009 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 0.13 Mbps since Monday morning..
26-10-2009 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm having the same problem as before in my original post, I have run several speed tests to different UK based servers, the maximum speed achieved is around 0.56 Mb/s.
Sync speed is pretty much the same as in the OP.
Same latency probs on your server.
1 <1 ms <1 ms <1 ms 192.168.2.1
2 34 ms 40 ms 36 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 64 ms 41 ms 41 ms ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4 255 ms 185 ms 225 ms vl23.thn-gw2.plus.net [212.159.4.20]
5 35 ms 68 ms 54 ms rt0.thdo.bbc.co.uk [212.58.239.25]
6 85 ms 60 ms 80 ms 212.58.238.133
7 50 ms 44 ms 71 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 5:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is the result if you run the speedtester at http://www.speedtester.bt.com?
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But Tom - Please do run a BT speed test.
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download Speed
655 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 655 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5952 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you go to this link: https://portal.plus.net/my.html?action=data_transfer_speed what does it say your current line speed is?
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
750
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has your router re-synced at a low speed at all recently, or have you had any kind of intermittent fault with your connection?
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would say that it should all be rectified by tomorrow morning, if not sooner. Might be worth rebooting the router again at some point this evening to see if that bumps the "current line speed" at the page I linked you to earlier - if it does, problem solved!
Re: 0.13 Mbps since Monday morning..[updated]
26-10-2009 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.13 Mbps since Monday morning..[updated]