cancel
Showing results for 
Search instead for 
Did you mean: 

0.13 Mbps since Monday morning..[updated]

tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

0.13 Mbps since Monday morning..[updated]

As the title suggests, I raised a support question on Tuesdays (Support question ID: 30007676) but no repose other than the automated type.
All the pertinent info is included in the support question, I will  paste it in below. I read the guide on here for speed faults and I'm fairly sure it's not my end at fault.
[quote=ME]
I have confirmed the sync speed to the exchange with 2 different routers connected directly to the master socket with different micro filters. The sync speed is constantly around 5900 Kbps.
I have run several speed tests to different UK based servers, the maximum speed achieved is 0.13 Mb/s.

I ran several trace routes, the high latency appears on your servers.
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 33 ms 32 ms 33 ms lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
3 33 ms 32 ms 32 ms gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
4 227 ms 203 ms 203 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
5 110 ms 72 ms 205 ms te2-2.thn-gw2.plus.net [212.159.0.190]
6 35 ms 34 ms 32 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 33 ms 33 ms 32 ms 212.58.238.149
8 32 ms 32 ms 32 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 35 ms 33 ms 42 ms lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
3 62 ms 33 ms 33 ms gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
4 157 ms 207 ms 203 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
5 210 ms 215 ms 211 ms te2-2.thn-gw2.plus.net [212.159.0.190]
6 33 ms 33 ms 33 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 33 ms 32 ms 33 ms 212.58.238.149
8 33 ms 34 ms 33 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

That was correct up until this morning where upon running a speed test the result was 0.23Mb/s. Hopefully posting in this forum may get my problem resolved quicker than the support ticket.
17 REPLIES
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..

Just to add I am nowhere near my usage limit.
Highlighted
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 0.13 Mbps since Monday morning..

Hi there,
Can you try rebooting your router and see if you're able to get better speeds?
You should hopefully see a considerable improvement.
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..

Done, Speed has improved to 3.71Mbps. What was the problem?
dick:quote
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 0.13 Mbps since Monday morning..

We received an updated line profile report from BT.  It just needed matching on our systems which would have taken a few more hours, so I changed it manually for you.
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..

[update]
I'm having the same problem as before in my original post, I have run several speed tests to different UK based servers, the maximum speed achieved is around 0.56 Mb/s.
Sync speed is pretty much the same as in the OP.
Same latency probs on your server.
1    <1 ms    <1 ms    <1 ms  192.168.2.1
2    34 ms    40 ms    36 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3    64 ms    41 ms    41 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4   255 ms   185 ms   225 ms  vl23.thn-gw2.plus.net [212.159.4.20]
5    35 ms    68 ms    54 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
6    85 ms    60 ms    80 ms  212.58.238.133
7    50 ms    44 ms    71 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: 0.13 Mbps since Monday morning..[updated]

tompug,
What is the result if you run the speedtester at http://www.speedtester.bt.com?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 0.13 Mbps since Monday morning..[updated]

Sorry - Apparently I've just edited your post to show the correct link Smiley
But Tom - Please do run a BT speed test.
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..[updated]

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
655 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 655 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5952 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: 0.13 Mbps since Monday morning..[updated]

tompug,
If you go to this link: https://portal.plus.net/my.html?action=data_transfer_speed what does it say your current line speed is?
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..[updated]


Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    750
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: 0.13 Mbps since Monday morning..[updated]

OK - I would say that at some point recently, BT reduced your line profile. Obviously they've now upped the profile again, as the BT Speedtest indicates, but the records can take some time (upto 12 hours I think, not too sure though) to update on PlusNet's end.
Has your router re-synced at a low speed at all recently, or have you had any kind of intermittent fault with your connection?
tompug
Dabbler
Posts: 18
Registered: ‎15-10-2008

Re: 0.13 Mbps since Monday morning..[updated]

I think it resynced on Saturday evening, been slow ever since.
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: 0.13 Mbps since Monday morning..[updated]

OK, that makes sense - if it resynced on Saturday evening at a very low sync rate, the BT system may well have thought there was an error on your line and lowered your profile as a result. Now that you're syncing at a higher rate, BT has upped your profile, but the PlusNet system is yet to catch up.
I would say that it should all be rectified by tomorrow morning, if not sooner. Might be worth rebooting the router again at some point this evening to see if that bumps the "current line speed" at the page I linked you to earlier - if it does, problem solved!
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: 0.13 Mbps since Monday morning..[updated]

this evening is a very bad time to reboot for a higher synch, best time tomorrow morning