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outbound call delay

puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

outbound call delay

When making an outbound call the caller cannot hear me for about 10 seconds.
Anybody else get this?
Same on all my equipment
Puddy
siemens 460 ip dect phone
pap2-na
speedtouch 716wl
10 REPLIES
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: outbound call delay

Just found this helpful tool on Gradwell's knowledge base which may help us here:
http://www.testyourvoip.com.
Give it a try and report back the findings on this thread.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: outbound call delay

thanks for the quick reply
The web page is very very very slow to load and had to give up using it
puddy
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: outbound call delay

Give this a try and IM me the results - think this will be a useful test to see whats going on a network level
http://www.plus.net/support/broadband/troubleshooting/wireshark.shtml
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: outbound call delay

tried running the program but it asked me to use the program that giving the problem but wireshark stops all of my voip service's from working.  It shuts down my voip service
so I cannot record the problem
puddy
tried it with the following hardware
siemens 460ip dect phone
speedtouch 716wl v5
linksys PAP2-NA
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: outbound call delay

Quote from: RichSmol
Just found this helpful tool on Gradwell's knowledge base which may help us here:
http://www.testyourvoip.com.
Give it a try and report back the findings on this thread.

Got the web site to work here are the details (4.4)
http://www.TestYourVoIP.com/results.html?id=J6N97U
puddy
siemens 460 ip dect x3
speedtouch 716wl v5
Grandstream GXP 2000
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: outbound call delay

Ok, doesnt seem to be a network related issue then as call quality is right up there with PSTN quality according to the test.
There is no doubt that this is hardware related, please could you answer the following questions:
-Are there any types of calls which dont experience the delay?
-Do you have any firewall settings set to 'High' which may restrict or throttle the flow of any data outbound data?
-When you hang up does the call correctly close? (you should time the call then check to see what length the call time is on your Voip.plus.net account pages)
-Can you please ensure that you are using the following NAT settings:
NAT: nat.plus.net:5082
SIP server: sip2.plus.net - using port 5060
Best thing to do would be to dump your setting onto this thread and if we cant find anything from the answers to the questions above we'll bring Gradwell into the equation.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: outbound call delay

Quote from: RichSmol
Ok, doesnt seem to be a network related issue then as call quality is right up there with PSTN quality according to the test

How can you tell this without checking with Gradwell?
Quote from: RichSmol
There is no doubt that this is hardware related, please could you answer the following questions:
-Are there any types of calls which dont experience the delay?

yes voip setup with sipgate and orbtalk accounts
Quote from: RichSmol
-Do you have any firewall settings set to 'High' which may restrict or throttle the flow of any data outbound data?

No speedtouch router firewall=standard vista firewall=off
Quote from: RichSmol
-When you hang up does the call correctly close? (you should time the call then check to see what length the call time is on your Voip.plus.net account pages)

yes
Quote from: RichSmol
-Can you please ensure that you are using the following NAT settings:
NAT: nat.plus.net:5082
SIP server: sip2.plus.net - using port 5060

Yes I am have told your customers with the same phone to use my settings some on forums you have had input on so they do work
Quote from: RichSmol
Best thing to do would be to dump your setting onto this thread and if we cant find anything from the answers to the questions above we'll bring Gradwell into the equation
.
siemens 460ip dect settings

ip Configuration
ip address type =obtained automatically
remote management
allow access from other networks = no
Telephony settings
Authentication = sip id
Authentication Password = trial passoword
Confirm authentication password= trial password
Username= sip id
Domain=sip2.plus.net
Display Name = name
Proxy server address=sip2.plus.net
Proxy server port=5060
Registrar server= sip2.plus.net
Registrar server port=5060
Network
STUN enabled=no
STUN server= leave blank
STUN port=3478
NAT refresh time=20 sec
Outbound proxy mode=always
Outbound proxy=nat.plus.net
Outbound proxy port=5082
Voice codecs
Voip volume= high
Enable Annex B for G729=no
selected codecs
remove G726
Dialing Plans
set to no
Advanced Settings
DTMF over VoIP Connections
send settings tick in ref2833 and sip info
Hook Flash
application type=dtmf-relay
application signal=20
Listen Ports for VoIP Connections
sip port=5060
RTP port =5004
Use random ports =no
I have not given anybody my new number yet so would be willing to have my account reset/new if you would think it would help. 
At present I am only using my siemens and GXP 2000 phone now. 
Also I am now getting cut off mid call now (01953) number last call if you can see my log
puddy

edit 1/1/08 this seems to be an intermittant problem which rule out my hardware!
tired 2 calls today without a problem log calls= 01205 numbers
Total_Chaos
Dabbler
Posts: 21
Registered: 30-07-2007

Re: outbound call delay

I hope to take part in the trials once my IPT gear arrives, but I was involved in the roll out at work. We use H323 rather than SiPs, but the principles are similar. The problems that this user is seeing is not necessarily the PSTN line, but can be the hardware at PN, at the loca user, or between the two. 
We had similar problems.(Calls not connecting, dropping partway through, sometimes people getting a dead line, and sounding lijke a Dalek.)  Our site was connected via  a larger site and it was found that QoS was the fault .  Between the various sites the settings were different.  The equipment from Gladwell may be different, but it may be worth both the user and PN checking the settings. 
Incidentally with the equipment we were using , (Cisco and Avaya), local failover to a PSTN line the method of disconnect made a big difference, but I don't think that this would apply as the PN system has been designed  for mainly SOHO users.  This was important at the time as we were running our old numbers (PSTN) in tandem with a new set of numbers for IPT (VoiP).
Total_Chaos
Dabbler
Posts: 21
Registered: 30-07-2007

Re: outbound call delay

Forgot to say that NAT can also play funny tricks as well. Also if you run a local proxy or similar that also comes into the equation.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: outbound call delay

Puddy - i've raised a case with Gradwell about your audio delays. I'll post back here once i've heard anything back (usually within 24 hours).