cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom 5801 not registering on Sipgate

Voiprookey
Newbie
Posts: 2
Registered: 28-04-2009

Zoom 5801 not registering on Sipgate

Can anyone help!!
I've set-up my Zoom 5801 using the the Zoom Sipgate configuration guide and opened UDP ports 5060 - 5082, 5004 - 5012 and 10000 on my USR9108 router, but can't always get the Zoom to fully login to my Sipgate account - the device status says it's on-line, but the IP address for the 5801 is missing from the Sipgate connection information.
Very occassionally after re-booting the 5801 and router I can get a complete Sipgate account registration, but mostly it won't register.
My Plusnet firewall is turned off and I can recieve voip calls from other voip users. I can make voip calls, but there's no audio and I can make PSTN calls.
Also the Zoom 5801 will not go into a call ready status if I enable the Sipgate Stun server, (stun.sipgate.net:10000).
After 5 days and nights of trying to get it to work, I'm getting desparate so any suggestions would be greatly appreciated!
Many Thanks
3 REPLIES
Moderator
Moderator
Posts: 17,191
Thanks: 883
Fixes: 101
Registered: 11-01-2008

Re: Zoom 5801 not registering on Sipgate

Hi, welcome to the forums
Have a look at this thread for a start http://community.plus.net/forum/index.php/topic,73511.0.html
Will Moderate For Thanks
Voiprookey
Newbie
Posts: 2
Registered: 28-04-2009

Re: Zoom 5801 not registering on Sipgate

Hi,
Thanks for the thread link - there are a number of suggestions discussed that I'll try and see if they fix the problem - I never thought that setting up a voip ATA would be so frustrating!!
Regards
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Zoom 5801 not registering on Sipgate

Quote from: Voiprookey
Can anyone help!!

Since sipgate updated their severs my nokia E65 grandstream GXV3005 & GXP2000 and Siemens C460 will not logon to sipgate my friend who also has a Nokia E65 cannot register on sipgate.  Sipgate sent me a auto-install text message and I still cannot register.
In the end I joined Orbtalk who have better local std join their payg account
Puddy