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Why no service status posting?

Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Why no service status posting?

Why don't Plusnet give service status postings for Broadband phone issues?
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=plustalk says the last issue was nearly a year ago.
Today the service has been down - see http://www.gradwellstatus.com/viewpost.php?id=301
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Re: Why no service status posting?

We do, it's on the way - http://community.plus.net/forum/index.php/topic,98603.msg834432.html#msg834432
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: Why no service status posting?

I've only just started using this in earnest so I don't know if there have been other events in the last year that should have had postings (perhaps other users could comment on that). But for starters (having had a quick look at the topics on this board) I'm surprised that the fact that in August the control panel didn't work in IE8 or 9 didn't warrant an amber: http://community.plus.net/forum/index.php/topic,98038.0.html
Edit 1: Nor the certificate issue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 17,218
Thanks: 889
Fixes: 101
Registered: 11-01-2008

Re: Why no service status posting?

As a reasonably daily heavy user of VoIP, I haven't noticed any issues over the last year and have made and received a few calls today and have not lost service.
Will Moderate For Thanks