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Why does it take so long to get on the VoIP trials?

sourceit
Grafter
Posts: 127
Registered: 08-06-2007

Why does it take so long to get on the VoIP trials?

Anyone else experiencing long waits to get on the VoIP Trial.  I has been 6 days so far and I keep having to chase support and still nothing has been done?
2 REPLIES
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Why does it take so long to get on the VoIP trials?

hopefully one of the voip guys will get onto this tomorrow for you, i know being added to the trial is a manual process, and the ticket pools arent monitored as actively as the CSC.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Why does it take so long to get on the VoIP trials?

Apologies for the delay - this is actually down to me (in fact im pretty much the only support person for the trial period) so please bare with me as I'm pretty busy, plus Peter Gradwell was over yesterday to discuss the next steps which renedered me super busy for most of the day.
I'll be moving the support processes to the CSC in the next couple of weeks once we have migrated all our trial users to the Gradwell 'newsip' platform which provides better registration resilience.