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When Are Broadband Phone Free Minutes Reset?

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

When Are Broadband Phone Free Minutes Reset?

I've just started my new billing month but my Broadband Phone free minutes haven't been reset.
Are these reset in line with the PlusNet billing cycle or on the monthly anniversary of when the Broadband Phone service was activated?
Thanks - Bob
9 REPLIES
Moderator
Moderator
Posts: 17,203
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: When Are Broadband Phone Free Minutes Reset?

Mine tick over on the same day as my broadband does.
Will Moderate For Thanks
Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: When Are Broadband Phone Free Minutes Reset?

They should be reset in line with your normal billing cycle.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: When Are Broadband Phone Free Minutes Reset?

Thanks, I'll give it 24 hours and then raise a ticket if they still haven't been reset.
Bob
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: When Are Broadband Phone Free Minutes Reset?

Mine reset on my original billing date which is now different to my current billing date as I changed BB package and my billing date was moved.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: When Are Broadband Phone Free Minutes Reset?

Please could one of the Comms Team clarify what should happen.
Bob
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: When Are Broadband Phone Free Minutes Reset?

Hi Bob,
It should be on your broadband billing date, unless this has been changed since you activated your VoIP service with us.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: When Are Broadband Phone Free Minutes Reset?

in the past plusnet have not always re-set the free minutes on some account, I thought they had fixed it issue
you may have to raise a ticket
puddy
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: When Are Broadband Phone Free Minutes Reset?

Yes, I've raised a ticket and it's been passed to Gradwell.
Bob
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: When Are Broadband Phone Free Minutes Reset?

For info. this is the response to my ticket:
"Dear Mr Boulby,
This is the response from the Gradwell tech team:
Hi,
Our server team has advised the minutes will not be reset until the next billing date which is the 18th of April.
The first month is a long month and the minutes given are adjusted"

Bob