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VoIP voicemail not storing messages

Community Veteran
Posts: 26,352
Thanks: 602
Fixes: 8
Registered: 10-04-2007

VoIP voicemail not storing messages

Incoming calls where it diverts to voicemail (e.g. VoIP software not running because PC turned off) are generating The "New Voicemail message received" email with the voice message attached, but the message is not being stored on the system. The softphone isn't saying messages waiting, *1 says no messages and looking in the VoIP control panel there are no messages.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
5 REPLIES
Moderator
Moderator
Posts: 17,207
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: VoIP voicemail not storing messages

just tested it here.. getting the emails, i can see the message in the voip panel and message is stored can call to pick it up.
no voicemail indicator showing though.
Will Moderate For Thanks
Moderator
Moderator
Posts: 17,207
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: VoIP voicemail not storing messages

just got the voicemail notification to my phone, so about 45 minutes after the message was left.
Will Moderate For Thanks
Community Veteran
Posts: 26,352
Thanks: 602
Fixes: 8
Registered: 10-04-2007

Re: VoIP voicemail not storing messages

I left two test messages this morning for which notification eventually appeared in X-lite a considerable time after I'd received the email.
How quickly did the messages appear in the VoIP control panel for you?
I'm sure it never used to be as slow as this!
Edit: when I first looked in the panel and found they were not there I tried the Update VoiceMail Data link.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 17,207
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: VoIP voicemail not storing messages

it did use to be instant, certainly not as slow as today.
the refresh in the panel showed the message straight away.
Will Moderate For Thanks
Community Gaffer
Community Gaffer
Posts: 12,807
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: VoIP voicemail not storing messages

I notice Gradwell have had a few issues with Voicemail recently.

Bob Pullen
Plusnet Products Team
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