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VoIP down?

Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

VoIP down?

I'm getting SIP error 503
There's nothing on the Gradwell status page.
Anyone else having problems?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
11 REPLIES
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

Ticket 64823434 following call to CSC
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 159
Registered: 05-04-2007

Re: VoIP down?

My account's registered without issue, I can't test making a call as I've got no credit though!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

Just tried 3CX phone (lucky I had it installed from investigating the traffic management issues when using X-lite!) and that connected.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 159
Registered: 05-04-2007

Re: VoIP down?

http://www.gradwellstatus.com/viewpost.php?id=487
Just posted on Gradwell's site.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

They cleared that shortly after you posted but it looks like it's down again
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

It's back again now - was off for at least 5 minutes.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

I don't know what's going on but it's going up and down like the proverbial whore's knickers!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mattturner
Grafter
Posts: 246
Thanks: 1
Registered: 25-06-2009

Re: VoIP down?

Hi Jelv,
Seems like there are some problems at the moment, the problem this morning that we thought was fixed aparently isnt not, as you've seen!
We've just had this notification from Gradwell and will keep you updated.

-----Original Message-----
From: Gradwell Status [mailto:support@gradwell.com]
Sent: 22 January 2013 14:34
Subject: [gwStatus] New Service Post: Partner intermittent Call/Registrations Issue
Title: Partner intermittent Call/Registrations Issue
Event: A new service post has been created.
Brief:
We are currently seeing intermittent failures to call and register due to failing DNS queries.
Impact:
Partners may see phones sporadically unable to make and receive phone calls, and also failure to register phones. This will only be affecting Partners and not direct customers of Gradwell.
Action:
We have identified the root cause and we are currently working on a solution for this.
We aim to provide the next update by Tuesday 22nd January 2013 @ 16:00 (GMT)
For further information visit http://g--s.net/488
Thank you,
Gradwell Status
If you wish to unsubscribe from Gradwell Status notifications, you can do so here: http://www.gradwellstatus.com/unsubscribe.php
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: VoIP down?

Thanks for that. I've seen their update about removing a DNS server from service and it is looking a lot more stable.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
RPMozley
Aspiring Pro
Posts: 1,062
Thanks: 21
Fixes: 3
Registered: 04-11-2011

Re: VoIP down?

I'm getting registration timeouts at the moment - 3CX phone on iPod touch. Specifically on the 'Out of Office' or 'External PBX' it appears to be failing on.
Gradwell still not fixed the issue?
Edit: Working currently, so must be an intermittent error.
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: VoIP down?

mine doesn't seem to have dropped at all during the day.
Will Moderate For Thanks