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VoIP cuts out after 10 minutes

dan74
Newbie
Posts: 1
Registered: 22-02-2014

VoIP cuts out after 10 minutes

Hello,
I've just started using VoIP for work when I'm at home - plugged it in to the router and everything appeared fine...  But when I'm on a call, it cuts out after exactly 10 minutes each time.  I've asked Plus Net about this and they say it's not them cutting me off, and asked me to ask on these forums if anyone had any ideas.  So....  anyone with any ideas?
Thanks!
7 REPLIES
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: VoIP cuts out after 10 minutes

Hi Welcome to Voip
I am appalled that no one from pluset has replied to this post.
When talking to plusnet ensure they are voip trained staff most will think its a land line issue.
Most plusnet staff have never heard about voip service
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: VoIP cuts out after 10 minutes

I doubt this is a pn supplied service?
Only business customers can have pn supplied service.
Welcome to the forums dan74 Smiley
Who is your  VoIP supplier and are you using separate phone or a headset?
Will Moderate For Thanks
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: VoIP cuts out after 10 minutes

The OP did say he was using VOIP for work
Adie:quote
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: VoIP cuts out after 10 minutes

Indeed, but we don't have all the facts to start jumping down pn's throat.. Just yet
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RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: VoIP cuts out after 10 minutes

Quote from: dvorak
I doubt this is a pn supplied service?
Only business customers can have pn supplied service.

And people who originally had a VoIP account included with their legacy PN ADSL account.
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: VoIP cuts out after 10 minutes

realise I should have put *new* in there, as the OP states they've only just started using it.
I'm one of the legacy customers and very grateful for the service Smiley
Will Moderate For Thanks
RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: VoIP cuts out after 10 minutes

Quote from: dvorak

I'm one of the legacy customers and very grateful for the service Smiley

Likewise.  Smiley